Timeline
Work History
Overview
Education
Work Preference
Skills
Quote
Summary
Software
Languages
Certification
SeniorSoftwareEngineer
Shahnawaz Khan

Shahnawaz Khan

Aviation Specialist
Karachi ,SD

Timeline

Export Manager

Gerrys Dnata
09.2024 - Current

Manager Cargo

Menzies Aviation
12.2023 - 08.2024

Masters In Supply Chain Management - Logistics And Supply Chain Management

University of Karachi
2022.01 - 2022.12

PGD In Supply Chain Management - Logistics And Supply Chain Management

University of Karachi
2021.01 - 2021.12

Operations Lead

Gerrys Dnata
11.2017 - 11.2023

Bachelor Of Arts - Political Science

University of Sindh
2011.04 - 2013.05

Assistant Cargo officer

Royal Airport Services
01.2010 - 10.2017

ICOM - Commerce

Board of Intermediate Karachi
2006.03 - 2008.05

Matric - Science

Malir Model Government Boys Secondary School Malir
2003.02 - 2004.05

Work History

Export Manager

Gerrys Dnata
09.2024 - Current
  • Streamlined export processes, reducing operational costs and improving efficiency.
  • Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
  • Collaborated with cross-functional teams to ensure seamless coordination of export activities.
  • Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
  • Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
  • Implemented continuous improvement initiatives, streamlining operations and enhancing overall productivity in the export department.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
  • Developed and delivered comprehensive training programs to the team for enhancing knowledge on export procedures, regulations, and best practices.
  • Developed strong relationships with international partners, fostering long-term business collaborations.
  • Designed export strategies to meet project delivery requirements.
  • Accelerated revenue growth with the development and implementation of effective export strategies.
  • Monitored economic/political developments within designated regions that could potentially impact exports; proactively addressed any potential challenges or risks.
  • Analyzed competitors'' strategies and adjusted approach as needed to maintain a competitive edge in the global marketplace.
  • Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
  • Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.
  • Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Manager Cargo

Menzies Aviation
12.2023 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Operations Lead

Gerrys Dnata
11.2017 - 11.2023
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.

Assistant Cargo officer

Royal Airport Services
01.2010 - 10.2017
  • Contributed to a positive work environment by fostering teamwork and collaboration among colleagues in the cargo department.
  • Streamlined cargo handling processes by implementing efficient organization and communication strategies.
  • Optimized space utilization within the cargo hold through strategic planning and arrangement of goods.
  • Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.
  • Reduced cargo processing time by optimizing loading and unloading procedures.
  • Conducted regular audits of inventory, maintaining accurate records for efficient tracking and retrieval of shipments.
  • Collaborated with warehouse personnel to ensure proper storage and handling of cargo items, minimizing damage and loss.
  • Managed accurate documentation, facilitating smooth customs clearance and reducing shipment delays.
  • Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
  • Increased efficiency in the workflow process by utilizing advanced technology tools designed specifically for cargo management purposes.
  • Coordinated with team members for seamless cargo operations, ensuring timely delivery of shipments.
  • Implemented cost-saving measures by analyzing shipping routes and selecting the most economical options for transportation.
  • Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
  • Handled hazardous materials responsibly, adhering to strict safety protocols to minimize risks during transport.
  • Developed strong relationships with clients, leading to increased loyalty and long-term partnerships for repeat business opportunities.
  • Played an essential role in maintaining a safe and secure working environment by adhering to established safety protocols and promptly addressing any potential hazards.
  • Maintained compliance with industry regulations, avoiding potential fines or penalties related to improper handling or documentation of cargo items.
  • Exceeded performance targets consistently due to exceptional attention to detail when managing complex logistics tasks.
  • Spearheaded initiatives aimed at improving overall operational effectiveness through careful analysis of established procedures.
  • Assisted in training new staff, sharing expertise on best practices in cargo operations.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Examined cargo and freight shipments to check goods' condition.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Originated and implemented operational processes and procedures, amplifying productivity.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Education

Masters In Supply Chain Management - Logistics And Supply Chain Management

University of Karachi
Pakistan
2022.01 - 2022.12

PGD In Supply Chain Management - Logistics And Supply Chain Management

University of Karachi
Pakistan
2021.01 - 2021.12

Bachelor Of Arts - Political Science

University of Sindh
Pakistan
2011.04 - 2013.05

ICOM - Commerce

Board of Intermediate Karachi
Pakistan
2006.03 - 2008.05

Matric - Science

Malir Model Government Boys Secondary School Malir
Pakistan
2003.02 - 2004.05

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits

Skills

  • Warehousing coordination
  • Freight forwarding experience
  • Shipping coordination
  • Pricing strategy formulation
  • Contract drafting and review
  • Office administration
  • International law awareness
  • Team oversight
  • Incoterms proficiency
  • Customer service
  • Transportation scheduling
  • International trade expertise
  • Shipment coordination
  • Export compliance
  • Performance reporting
  • Supply chain coordination
  • Negotiation
  • Documentation management
  • Logistics management
  • Multilingual communication
  • Cross-cultural negotiation
  • Regulatory compliance
  • Customs regulations
  • Quality assurance monitoring
  • Regulatory compliance monitoring
  • Import management
  • Shipment scheduling
  • Payment calculation
  • Shipment management
  • Customer support
  • Account management
  • Insurance coordination
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Documentation skills
  • Professional ethics
  • Team building
  • Task prioritization
  • Shipment tracking
  • Self motivation
  • Warehouse management
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Risk assessment
  • Professionalism
  • Warehousing coordination
  • Document preparation
  • Strategic planning
  • Record keeping
  • Inventory control
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Project management
  • Professional demeanor
  • Problem-solving aptitude
  • Security measures
  • Product classification
  • Contract negotiation
  • Financial analysis
  • Supply chain management
  • Analytical skills
  • Logistics coordination
  • International relations
  • Duty calculation

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Export management professional with proven track record in international logistics and trade compliance. Known for strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering project goals. Skilled in market analysis, contract negotiation, and supply chain optimization, with keen understanding of global market dynamics. Highly valued for strategic thinking, effective communication, and problem-solving abilities.

Software

Office 365

Sprint Icargo Etihad Airways System

One Cargo Dnata System

Cargo Spot

Cromis Turkish Airlines System

Cromics Qatar Airways System

Sky Chain Emirates Airlines System

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Punjabi
Upper intermediate (B2)

Certification

Google Project Management Professional (PMP)

Business Communications University of Washington.

Dangerous Goods (DG) Procedures Certified

AVI Live Animal Regulation Certified

Load Control and Weight and Balance Certified (A-320 & B737-800F)

ISO Management System Audit Techniques and Best Practices – Alison

Excel Skills for Business: Essentials - Macquarie University

Aviation Special Cargo, IATA Cargo IQ, Cargo Handling for Temperature-Sensitive Cargo, Aviation Security, Dangerous Goods Cat-6, Effective Communication, Time Management, Leadership, Total Quality Management (TQM), Six Sigma, Health & Safety, ERP Systems.

Technical: Accounting, Business Analysis, Load Control, Cargo Handling, Freight, Compliance, Auditing, Logistics Management, Aviation Regulations, Implant Training, Aviation Special Cargo, Temp-Sensitive Cargo, Dangerous Goods Cat-6, Live Animal Handling, Aircraft Loading/Offloading, Weight Balance, Cargo Buildup/ULD Handling, Import & Export Documentation

Soft: Customer Service, Key Account Management, Critical Thinking, Time Management, Leadership, Communication

Qualifications: English Language, MS Office, Safety & QA, Human Factor, Warehousing

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Shahnawaz Khan Aviation Specialist