Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Visa Services Executive
QUALITY AVIATION Pvt Ltd.
1 2022 - Current
Work as a part of the operations team
Process all visa applications received on a daily basis for individuals or organizations ( EU, UK, USA, CA )
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Receiving and reviewing visa applications and supporting documents
Verifying applicant information and documentation
Conduct meetings with applicants (if necessary)
Assessing applications against relevant visa criteria and regulations
Communicating application outcomes to applicants
Maintaining accurate records and databases
Staying up-to-date with changes in visa regulations and policies
Providing guidance and support to applicants
Collaborating with other teams and departments.
Conducted regular meetings with team to discuss issues, concerns and updates.
Established long-term client relationships through consistent delivery of high-quality services.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Established and implemented departmental policies, goals and objectives.
Utilized appropriate financial tools to manage accounts payable and receivable.
Sale & Account Receivable Executive
SADAF ENTERPRISES
01.2012 - 01.2022
Day-to-day Sales & Recovery management, train and develop the team through succession planning.
Establishes and maintains computerized records in SAP for each client and maintain logs and ledgers.
Established long-term client relationships through consistent delivery of high-quality products and services.
Maintain customer wise aging reports.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Utilized skip tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Maintained detailed records of all communications and transactions, ensuring a high level of accuracy and accountability throughout the collections process.
Coordinated cross-departmental efforts with sales, customer service, and finance teams to address potential risks or areas of improvement related to debt collection processes.
Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.
Enhanced company reputation for effective debt recovery through consistent, professional interactions with both debtors and creditors.
Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
Officer-Research and Development
Artistic Milliners (Pvt) Ltd.
09.2007 - 02.2010
Worked in the Research and Development department and assisted in the LC documentation with banks, rebate documentation with relevant government departments
Gained knowledge and exposure in textile merchandising, export processes quality controlling, warehousing and inventory management.
Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Intern
Allied Bank Limited-Branch Banking
01.2007
Interned at Allied Bank Limited NIPA Branch and learnt the branch banking processes, Issuance of banking instruments, trade financing and customer services.
Education
Master of Science - Petroleum Technology
University of Karachi
University Road Karachi
04.2001 - 04.2010
Bachelors in Science, Mathematics, Applied Physics, Statistics - undefined
Mud Logging Concept, 11/04/10, department of petroleum technology University of Karachi
Fieldvisits
Oil Complex Field Visit at Tando Alam, Pakistan, 11/06/10, Oil & Gas Development Company Ltd.(OGDCL)
Geology Field Visit in Baluchistan, Pakistan, 05/03/10
Languages
Urdu - Native Language
Advanced
C1
English - Speak, Read and Write
Upper intermediate
B2
Arabic - Speak and Read
Beginner
A1
References
References available upon request
Extracurricular Activities
Certified member of Libyan Scout 1998-2001 Member of the event management team at JDC, Karachi. Participated actively in various sports activities during school and college
Timeline
Sale & Account Receivable Executive
SADAF ENTERPRISES
01.2012 - 01.2022
Officer-Research and Development
Artistic Milliners (Pvt) Ltd.
09.2007 - 02.2010
Intern
Allied Bank Limited-Branch Banking
01.2007
Master of Science - Petroleum Technology
University of Karachi
04.2001 - 04.2010
Visa Services Executive
QUALITY AVIATION Pvt Ltd.
1 2022 - Current
Bachelors in Science, Mathematics, Applied Physics, Statistics - undefined