Shahid Khan

• Manager in a solar company, I played a pivotal role in supporting the overall operations and success of the organization
• My responsibilities included assisting the manager in overseeing daily activities, coordinating projects, and ensuring smooth functioning of the solar systems installation and maintenance processes
• I actively contributed to the development and implementation of strategic plans to enhance business growth and profitability
• Collaborating with cross-functional teams, I facilitated efficient communication and coordination between departments, optimizing workflow and ensuring timely completion of projects
• In addition, I demonstrated strong leadership skills by training and mentoring a team of technicians and installers, ensuring their adherence to industry standards and safety protocols
• I monitored project budgets and timelines, performing detailed analyses and reporting to the manager, providing valuable insights for decision-making
• With my comprehensive understanding of the solar industry, attention to detail, and strong organizational abilities, I effectively supported the manager in achieving operational excellence and exceeding customer expectations
• Supervisor
• Implemented and managed a quality assurance program achieving a reduction of 8% in customer complaints, an increase in overall customer satisfaction to 92%, and an increase in employee engagement by 10%
• Developed, presented, and monitored employee performance plans in line with objectives; resulting in a staff productivity growth of 15% within agreed budgets
• Established and maintained a safe work environment; reducing the number of incidents to 0.5 incidents per 100 employees in the first year
• PROJECTS home security system, Executed installation of home security systems at over 100 residential sites, reduced troubleshooting time by 33% and ensured customer satisfaction with 95% customer feedback rating
• Utilized electrical and mechanical systems to install, troubleshoot, and maintain home security systems, including cameras, alarm systems, sensors, and control panels.

CGPA.2.68