Summary
Overview
Work History
Education
Skills
Honors And Awards
Technical Skills And Training
Professional Excellence
Timeline
Generic
Shahid Jamal

Shahid Jamal

Islamabad

Summary

Hey there! I've got an impressive 14 years of work experience with various international organizations, and I'm always looking for new ways to innovate and improve. I'm looking for a company that values employees, encourages growth, and isn't afraid to push me to be my best. Let's work together to build a supportive environment where we can all thrive

Overview

21
21
years of professional experience

Work History

Assistant Vice President Corporate Sales & Business Development for Jazz&Jazz Cash

Mobilink MFB Private Limited
06.2024 - Current
  • Develop and execute partnership strategies to drive leads and revenue growth in collaboration with cross-functional teams
  • Lead and mentor the Partnerships team, providing guidance and support to help them succeed
  • Build strong relationships with Jazz and Jazz Cash and their clients concerning banking solutions
  • Collaborate closely with partners to identify opportunities for collaboration and joint go-to-market initiatives
  • Create joint go-to-market programs with partners to drive awareness, adoption, and revenue growth for Fintec payment gateway solutions products
  • Collaborate with cross-functional teams to ensure alignment and support for go-to-market initiatives
  • Identify opportunities for in-product integrations with partner platforms to enhance the value proposition of products
  • Work closely with Product and Engineering teams to execute integrations and deliver a seamless user experience
  • Develop and execute co-marketing initiatives with partners to amplify brand awareness, reach new audiences and establish thought leadership
  • Coordinate marketing campaigns, events, and other promotional activities in collaboration with partner organizations

Head of Partnerships & Business Development

BaadMay Tech Private Limited (BNPL)
12.2022 - 06.2024
  • Leading the business development and lead-generation efforts for the BNPL team
  • Working as Business Development head for buy now pay later verticals
  • Managing relationships with BNPL partners to ensure that they are satisfied with the results of their collaboration
  • Negotiating new partnerships with potential BNPL partners to establish mutually beneficial relationships
  • Develop strategies to increase brand awareness and grow audiences for BNPL partners’ products or services by using Buy now pay later techniques
  • Evaluating the performance of existing partnerships to identify opportunities for improvement
  • Developing and managing effective marketing campaigns to promote specific partners’ products and services
  • Communicating with partner companies on behalf of the organization to ensure that all parties are satisfied with the current status of partnerships
  • Developing and implementing strategic plans that align with partner goals and objectives
  • Establishing effective communication channels with partners to foster productive working relationships
  • Monitoring market trends and competitor activities to identify potential opportunities for new partnerships

Senior Growth Consultant

BaadMay Tech Private Limited (BNPL)
08.2022 - 12.2022
  • Develop and implement growth strategies across multiple channels, including digital, social media, and traditional marketing
  • Analyses and interpret data to identify growth opportunities and make data-driven decisions
  • Collaborate with cross-functional teams, including product, sales, and customer success, to ensure alignment of growth objectives and initiatives
  • Build and maintain relationships with key stakeholders, such as partners, vendors, and influencers
  • Stay up-to-date with industry trends and best practices in growth marketing

Head of Sales Operations

Codistan (Pvt) Ltd.
01.2019 - 07.2022
  • Take responsibility for all plans and strategies for expanding business and hitting the company's sales targets
  • Participates in the creation of the sales plan
  • Work Collaboratively across the teams
  • Identify the inbound lead needs necessary to achieve your sales goal
  • At every development stage, give complete visibility into the sales pipeline
  • Create and maintain alliances and connections with important clients on the inside and the outside

Manager Retail Sales Operations North

TCS (Pvt) Ltd.
09.2017 - 12.2018
  • Company Overview: TRANZUM enterprise
  • Supervising day-to-day operations in customer service centers
  • Responding to customer service issues promptly
  • Creating effective customer service procedures, policies, and standards
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
  • Implementing an effective customer loyalty program
  • Maintaining accurate records and documenting all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports on findings
  • Hiring and training new customer service agents
  • Managing the approved budget of the customer service department
  • Staying informed on the latest industry techniques and methods
  • Responsible for company-owned retail centers, franchises, and agents of the north region and motivated them for the achievement of monthly and assigned yearly targets
  • Responsible for maintaining retail centers and Franchise’s outlook as per the company’s defined SLAs
  • TRANZUM enterprise

Area Sales Manager

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
01.2012 - 09.2017
  • Led the regional sales team to achieve sales targets for PTCL broadband & wireless products
  • Efficiently planning the regional sales for all direct and indirect channels
  • Paying Regular market visits to gather insights and to devise improvement plans, including time-to-time area cluster analysis and gathering competitive information
  • Monitoring the availability and visibility of wireless stock in retail by maintaining required float through regional distributors and increasing retail footprint
  • Governing new business development with a focus on high-rise buildings to increase PTCL flash fiber footprint
  • Led mega sales day and monitored sales team, door-to-door activities, and brand activations to achieve sales targets
  • Excelling in cross-functional relationships to achieve PTCL’s business goals
  • Motivating and leading diverse sales teams and indirect sales channels
  • Being an Area Sales Manager develop an overall business plan, including sales strategies and profit goals
  • This includes performing territory and sales analyses, assessing the results, and adjusting sales strategies accordingly
  • Develop and manage efficient distribution networks for sales
  • As Sales Manager held responsible for training sales employees, holding regular conference calls, reviewing team member expense reports, coaching, motivating, and supporting the sales team, and ensuring that employees are achieving their sales goals

Manager Configuration Centre Operations

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
12.2008 - 12.2011
  • Supervises technical staff who are responsible for providing network connectivity support at the subscriber end for smooth network operations
  • Assigns daily tasks and ensures that all in-house subscribers’ complaints of EVO and wireless terminal FWTs are resolved within the defined TAT
  • Ensure all wireless FWTs are configured as per network parameters
  • Scrutinize the configuration of all wireless products with batch and manual approach coordination with MSC (Mobile switching center) and WIN (Wireless Intelligent Network) for data upload
  • Providing Technical support services for V-Fone-EVDO (REVA, REV B) complaints related to MSC and WIN

Supervisor One-Stop-Shop (Customer Experience Department)

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
01.2008 - 12.2008
  • Assist agents in making sales through cross and up-selling
  • Investigating methods to enhance the customer experience even more
  • Assign sales goals and encouragement to achieve assigned center targets
  • Make sure the tools, resources, and product knowledge needed to deliver high-quality services are available
  • Liaise with company management to support and implement growth strategies
  • Identify and discuss with management the coaching and training needs of the staff

Associate IRU (Customer Experience Handling Department)

Mobilink GSM (PMCL) ORASCOM Telecom
02.2006 - 01.2008
  • All switched-based complaints for GPRS (local-International Roamer Subscribers) had to be checked out and dealt with, and that was my responsibility
  • To prevent repeat calls from customers for the same issue (FCR), make sure to address Network Call Connectivity complaints during the shift
  • Ensure all IN-based complaints (Intelligent network) are resolved with customer satisfaction and acceptance
  • Ensure Blackberry complaints will be resolved on top priority by coordinating through other departments
  • Manage and rectify Subscriber’s issues directly on SIEMENS SHLRs (Switch)
  • Catering MIS operations including workforce management, DATA Analysis of daily, weekly, and monthly reports, call flow analysis, Roster management
  • Performed Subscriber base administration-related issues on MOTOROLA server application i.e
  • HLS (Home Location Server)

Backup Team Leader – Customer Experience Department

Pakistan Telecommunication Company Limited (U-Fone)
05.2004 - 02.2006
  • Telephonic interaction with the customer as per defines standard operating procedures
  • Deadline compliance of all short-term assignments or tasks assigned by the Team lead
  • To follow up on all cases pending due to the support department
  • To ensure that all letters/emails about existing customers are called back/ replied to
  • To ensure that all the legitimate adjustments to the post-paid and prepaid customers are posted accordingly

Software Support Engineer

COMCEPT (Pvt) Ltd.
04.2004 - 08.2004
  • Carrying out network management system operations NMS and SMNS configuration for pay phones merchants
  • Installation of the Payphone Monitoring System (PMS)
  • Troubleshooting
  • Hardware Assembling, Troubleshooting, and Software Installation
  • Support of Dot Matrix Printers, Laser Printers, and Line printers such as Printronix and IBM
  • Networking and Cabling with UTP and BNC
  • Support of Local Area Network
  • Internet (Browsers, Chat Software, and other NETWORK Software)
  • Microsoft Windows 2000 Professional / Server

Education

Master - Information Technology

MIT

Skills

Sales & Marketing

Honors And Awards

  • For achieving the highest Sale target (2015–2016) in PTCL, a certificate for best employee of the year was given.
  • Awarded a luxurious one-week trip to Dubai on achieving my sales target at TCS.
  • Appreciated for Exceptional Performance during my tenure with Mobilink.
  • Nominated three times for top-notch training skills.

Technical Skills And Training

  • SAP (MM) Module: Material & Management – Warehouse Management by SIEMENS.
  • ISO 9001 – 2000 QMS Statistical Quality Control by PIQC.
  • ISO 9001 – 2000 QMS Internal Quality Auditing by PIQC.
  • ISO 9001 – 2000 QMS Awareness, Documentation, and Implementation by PIQC.
  • The Service Leadership Workshop by RON KAUFMAN.
  • Customer Call Agent by CONSULT US (Management Consultants).
  • Leadership Competency Framework.
  • Leading Teams Training.
  • Team Building for Performance Excellence Workshop.

Professional Excellence

  • Trained associates to provide network technical support.
  • Deployed in-house build software in configuration centers.
  • Improved inventory accuracy by 100%.
  • Implemented SOPs for receiving goods.

Timeline

Assistant Vice President Corporate Sales & Business Development for Jazz&Jazz Cash

Mobilink MFB Private Limited
06.2024 - Current

Head of Partnerships & Business Development

BaadMay Tech Private Limited (BNPL)
12.2022 - 06.2024

Senior Growth Consultant

BaadMay Tech Private Limited (BNPL)
08.2022 - 12.2022

Head of Sales Operations

Codistan (Pvt) Ltd.
01.2019 - 07.2022

Manager Retail Sales Operations North

TCS (Pvt) Ltd.
09.2017 - 12.2018

Area Sales Manager

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
01.2012 - 09.2017

Manager Configuration Centre Operations

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
12.2008 - 12.2011

Supervisor One-Stop-Shop (Customer Experience Department)

Pakistan Telecommunication Company Limited (PTCL) ETISALAT
01.2008 - 12.2008

Associate IRU (Customer Experience Handling Department)

Mobilink GSM (PMCL) ORASCOM Telecom
02.2006 - 01.2008

Backup Team Leader – Customer Experience Department

Pakistan Telecommunication Company Limited (U-Fone)
05.2004 - 02.2006

Software Support Engineer

COMCEPT (Pvt) Ltd.
04.2004 - 08.2004

Master - Information Technology

MIT

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