SHAHID IMRAN
Retail Sales & Operations ,Accountant,Documents Controller
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Document Controller
Mazhar Associates
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
- Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Utilized advanced software tools to improve overall document control processes, leading to increased productivity levels within the team.
- Provided support for document controls and worked with contract documents.
- Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Worked with internal staff to process documents and sent for closing.
- Managed file archival and information retrievals.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Converted documents from one application to another.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- operating ERP and CRM
- Utilized cam Scan to scan and clean up project documents.
Sales Manager
Diners Sohaye
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- inventory controlling
- resolving staff issue on sale floor
- Handle stock receiving and dispatching
- keeping logistic records for shipment tracking
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Handle accounts issue regarding cash flow at stores
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for higher management for business meeting.
-
Senior Branch Manager
Stylo Shoes
09.2019 - 11.2022
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Assistant Store Manager
Stylo Shoes
11.2013 - 09.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Branch Accountant
Stylo Shoes
06.2009 - 08.2012
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.
- Ensured accurate and timely payroll processing for over 200 employees, maintaining employee satisfaction and compliance with labor laws.
- Provided journal entries and performed accounting on accrual basis.
- Collected and reported monthly expense variances and explanations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Trained new employees on accounting principles and company procedures.
- Supported annual external audit processes by providing required documentation and responding promptly to auditor inquiries.
- Improved inventory control procedures by conducting regular physical counts and reconciling results with accounting records.
Education
Bachelor of Arts -
Alberuni Degree College
Pind Dadan Khan, Punjab, Pakistan 04.2001 -
Skills
Document management
Data accuracy
Document scanning
Records maintenance
File documentation
Organizational skills
Data logging
Recordkeeping skills
Self motivation
Professionalism
Decision-making
Analytical skills
Teamwork
Customer service
Operational efficiency
Data management
Games,Politics,Study
Cricket
Kabbadi
Foofball
Timeline
Sales Manager
Diners Sohaye
11.2022 - Current
Senior Branch Manager
Stylo Shoes
09.2019 - 11.2022
Assistant Store Manager
Stylo Shoes
11.2013 - 09.2015
Branch Accountant
Stylo Shoes
06.2009 - 08.2012
Bachelor of Arts -
Alberuni Degree College
04.2001 -
Document Controller
Mazhar Associates