SHAHID AHMAD
CUSTOMER SERVICE REPRESENTATIVE
Bahawalnagar
Summary
Dedicated customer service representative with experience in sales and customer service with motivation to maintain high customer satisfaction and contribute to company success.
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Manager on Duty
Cafe Doozy
03.2024 - Current
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
CUSTOMER SERVICE REPRESENTATIVE
Sambara Hotel and Resturant
02.2023 - 02.2024
- Meet the specifies of customer orders in timely manner
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Works with clients who have complains, orders or require information about products
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - computer science
The Islamia University of Bahawalpur
bahawalnagar, punjab 04.2022 - Current
FSC - pre medical
Medical diploma - undefined
Skills
Embraces teamwork
Skills Summary
Embraces teamwork, Building customer loyalty, Negotiation, Critical Thinking, Leadership, Splendid personality, Dedicated customer service representative with experience in sales and customer service, Motivation to maintain high customer satisfaction and contribute to company success.
Timeline
Manager on Duty
Cafe Doozy
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sambara Hotel and Resturant
02.2023 - 02.2024
Bachelor of Science - computer science
The Islamia University of Bahawalpur
04.2022 - Current
FSC - pre medical
Medical diploma - undefined
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