Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Worked as sales agent and supervisor
Timeline
Generic

Shaheryar Ali

Lahore

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs.

Overview

3
3
years of professional experience

Work History

Dispatcher

Direct promotion llc
Jackson,NJ
05.2022 - Current
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.
  • Participated in team meetings discussing changes in procedures or processes.

Education

BBA - Business

University of Lhaore
Lahore
03-2021

Skills

  • Customer service
  • Emergency dispatch
  • Route optimization
  • Communication skills
  • Team collaboration
  • Problem solving
  • Time management
  • Data entry
  • GPS tracking
  • Workflow coordination

Affiliations

  • I strive to maintain a well-rounded lifestyle by balancing my professional, personal, and community interests. Academically and professionally, I’m committed to continual growth—pursuing challenging projects and staying current in my field. Outside of work, I dedicate time to my physical and mental well-being through regular exercise, mindfulness practices, and creative hobbies like social work and meeting new people. I also volunteer with local youth programs, which allows me to give back to the community and stay connected to people from diverse backgrounds. This balance helps me stay grounded, adaptable, and motivated in all areas of life.

Languages

Urdu
First Language
English
Proficient (C2)
C2

Worked as sales agent and supervisor

  • Supervised a team of sales agents, providing training, motivation, and performance feedback to consistently exceed sales targets.
  • Monitored daily sales operations, ensuring high customer satisfaction and efficient workflow.
  • Analyzed sales data to identify trends and implement strategies to drive revenue growth.
  • Collaborated with management on inventory planning, merchandising, and promotional campaigns.
  • Resolved customer issues effectively, maintaining a strong reputation for service excellence.

Timeline

Dispatcher

Direct promotion llc
05.2022 - Current

BBA - Business

University of Lhaore
Shaheryar Ali