Shaheena Ghouri
Faisalabad
Summary
Adept at financial planning and wealth management, I excelled as a Relationship Officer at Habib Metropolitan Bank, where I leveraged my sales expertise and relationship-building skills to surpass sales targets and foster strong customer relations, ensuring high service standards and effective financial advice.
Overview
3
3
years of professional experience
Work History
Relationship Officer
Habib Metropolitan bank Ghulam Muahmmad Abad Faisalabad
Faisalabad, Pakistan
03.2022 - Current
- Managed customer accounts, providing financial advice and product recommendations.
- Achieved consistent sales targets by actively cross-selling banking products.
- Successfully resolved customer inquiries and complaints while maintaining high service standards.
- Provided excellent customer service through active listening and problem solving skills.
- Collaborated with internal teams to maximize customer satisfaction levels.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Provided support during onboarding process for new customers as well as existing ones.
- Opened new accounts, collected client documentation and processed transactions.
Education
Bachelor of Science - Computer Science
Government College Women University
FaisalabadSkills
- Financial acumen
- Business relationship cultivation
- Financial planning processes
- Wealth management portfolios
- Effective customer communication
- Relationship building and management
- Service support
- Sales expertise
- Strategic selling
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Reference
- Reference will be furnished on demand
Timeline
Relationship Officer
Habib Metropolitan bank Ghulam Muahmmad Abad Faisalabad
03.2022 - Current
Bachelor of Science - Computer Science
Government College Women University
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