MS Office
Shahbaz Aziz
Rahim Yar Khan,PB
Summary
Motivated professional seeking to contribute to an esteemed organization that fosters career growth and provides an excellent working environment. Committed to leveraging skills and innovative ideas to drive success and achieve shared goals. Eager to embrace opportunities for continuous learning and development while making a meaningful impact within the team. Passionate about collaborating with like-minded individuals to create solutions that enhance overall performance and productivity.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager
Webex Enterprises
03.2023 - 02.2024
- Led cross-functional teams to streamline operational workflows, enhancing overall efficiency and productivity within the organization.
- Developed and implemented training programs for new staff, improving onboarding processes and ensuring compliance with company standards.
- Oversaw project management initiatives, coordinating resources and timelines to achieve strategic goals and meet client expectations.
- Analyzed performance metrics to identify areas for improvement, driving process enhancements that resulted in increased operational effectiveness.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Generated repeat business through exceptional customer service.
Customer Support Manager
MINDBRIDGE PVT. LTD
05.2021 - 11.2022
- Led a team of customer support specialists to enhance service delivery, resulting in improved client satisfaction scores.
- Developed and implemented training programs for new hires, increasing team efficiency and reducing onboarding time significantly.
- Analyzed customer feedback to identify trends, informing strategic changes that elevated service quality and responsiveness.
- Managed escalated customer issues, employing conflict resolution strategies that preserved client relationships and loyalty.
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
CUSTOMER SERVICE EXECUTIVE
PTCL (Pakistan Telecommunication Company Limited)
08.2019 - 12.2020
- Provided exceptional customer support by resolving inquiries and complaints, enhancing customer loyalty and retention.
- Led training sessions for new employees, improving team performance and ensuring adherence to service standards.
- Collaborated with cross-functional teams to streamline processes, resulting in more efficient service delivery and reduced wait times.
- Analyzed customer feedback and implemented improvements, contributing to enhanced service quality and customer satisfaction.
SALES MANAGER
CanvousImpex
03.2018 - 07.2019
- To survey, introduce and fetch customers for company's products i.e. all kinds of sport-wears costumes etc.
- Responsibilities:
- Based on the provided details and the analysis of the Sales Manager role, here are eight resume experience statements tailored for the position:
- Developed and implemented strategic sales plans, resulting in improved market penetration and increased revenue streams.
- Led a high-performing sales team, fostering collaboration and driving performance to exceed sales targets consistently.
- Analyzed market trends and customer feedback to refine product offerings, enhancing customer satisfaction and loyalty.
INSPECTION OFFICER
OPPO Mobile Technologies
11.2016 - 01.2018
- To inspect fixed sale price of Oppo Mobile Products in Sukkur Region
- Responsibilities:
- Led comprehensive inspections of mobile devices, ensuring adherence to quality standards and operational efficiency.
- Developed and implemented inspection protocols that improved defect detection rates and minimized production delays.
- Mentored junior inspection officers, enhancing team performance and fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to identify and resolve quality issues, driving product reliability and customer satisfaction.
Education
B.Ed. -
Shah Abdul Latif University
Khairpur Mir's01.2017
B.Sc - Chemistry
Shah Abdul Latif University
Khairpur Mir's01.2016
F.Sc. - Pre-Engineering
WAPDA Degree College
Guddu01.2013
Matriculation - Science
WAPDA Public School
Guddu01.2011
Skills
Customer support leadership
Training program development
Performance metrics analysis
Conflict resolution strategies
Client relationship management
Service delivery enhancement
Customer feedback analysis
Escalated issue management
Mentoring and coaching
Quality assurance protocols
Client satisfaction strategies
Recruiting skills
Sales strategics
Customer relationship management (CRM)
ADDITIONAL SKILLS
- Health Safety & EnvironmentDiploma, From DESCON Technical Institute, Lahore
- Short Computer Course, Well acquainted with Microsoft Office, Internet and Email
- OnlineMarketing, SEO (Search engine optimization), B2B Marketing, Email and Social Media Marketing
- Communication: (verbal and written)
Software
Hubspot
Salesforce
Zoho
Google Sheets
Certification
HSE (Health and Saety Environment)
Timeline
Deputy Manager
Webex Enterprises
03.2023 - 02.2024
Customer Support Manager
MINDBRIDGE PVT. LTD
05.2021 - 11.2022
CUSTOMER SERVICE EXECUTIVE
PTCL (Pakistan Telecommunication Company Limited)
08.2019 - 12.2020
SALES MANAGER
CanvousImpex
03.2018 - 07.2019
INSPECTION OFFICER
OPPO Mobile Technologies
11.2016 - 01.2018
HSE (Health and Saety Environment)
03-2016
B.Sc - Chemistry
Shah Abdul Latif University
F.Sc. - Pre-Engineering
WAPDA Degree College
Matriculation - Science
WAPDA Public School
B.Ed. -
Shah Abdul Latif University