Summary
Overview
Work History
Education
Skills
ADDITIONAL SKILLS
Software
Certification
Timeline
Generic
Shahbaz Aziz

Shahbaz Aziz

Rahim Yar Khan,PB

Summary

Motivated professional seeking to contribute to an esteemed organization that fosters career growth and provides an excellent working environment. Committed to leveraging skills and innovative ideas to drive success and achieve shared goals. Eager to embrace opportunities for continuous learning and development while making a meaningful impact within the team. Passionate about collaborating with like-minded individuals to create solutions that enhance overall performance and productivity.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Deputy Manager

Webex Enterprises
03.2023 - 02.2024
  • Led cross-functional teams to streamline operational workflows, enhancing overall efficiency and productivity within the organization.
  • Developed and implemented training programs for new staff, improving onboarding processes and ensuring compliance with company standards.
  • Oversaw project management initiatives, coordinating resources and timelines to achieve strategic goals and meet client expectations.
  • Analyzed performance metrics to identify areas for improvement, driving process enhancements that resulted in increased operational effectiveness.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Generated repeat business through exceptional customer service.

Customer Support Manager

MINDBRIDGE PVT. LTD
05.2021 - 11.2022
  • Led a team of customer support specialists to enhance service delivery, resulting in improved client satisfaction scores.
  • Developed and implemented training programs for new hires, increasing team efficiency and reducing onboarding time significantly.
  • Analyzed customer feedback to identify trends, informing strategic changes that elevated service quality and responsiveness.
  • Managed escalated customer issues, employing conflict resolution strategies that preserved client relationships and loyalty.
  • Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

CUSTOMER SERVICE EXECUTIVE

PTCL (Pakistan Telecommunication Company Limited)
08.2019 - 12.2020


  • Provided exceptional customer support by resolving inquiries and complaints, enhancing customer loyalty and retention.
  • Led training sessions for new employees, improving team performance and ensuring adherence to service standards.
  • Collaborated with cross-functional teams to streamline processes, resulting in more efficient service delivery and reduced wait times.
  • Analyzed customer feedback and implemented improvements, contributing to enhanced service quality and customer satisfaction.

SALES MANAGER

CanvousImpex
03.2018 - 07.2019
  • To survey, introduce and fetch customers for company's products i.e. all kinds of sport-wears costumes etc.
  • Responsibilities:
  • Based on the provided details and the analysis of the Sales Manager role, here are eight resume experience statements tailored for the position:
  • Developed and implemented strategic sales plans, resulting in improved market penetration and increased revenue streams.
  • Led a high-performing sales team, fostering collaboration and driving performance to exceed sales targets consistently.
  • Analyzed market trends and customer feedback to refine product offerings, enhancing customer satisfaction and loyalty.

INSPECTION OFFICER

OPPO Mobile Technologies
11.2016 - 01.2018
  • To inspect fixed sale price of Oppo Mobile Products in Sukkur Region
  • Responsibilities:
  • Led comprehensive inspections of mobile devices, ensuring adherence to quality standards and operational efficiency.
  • Developed and implemented inspection protocols that improved defect detection rates and minimized production delays.
  • Mentored junior inspection officers, enhancing team performance and fostering a culture of continuous improvement.
  • Collaborated with cross-functional teams to identify and resolve quality issues, driving product reliability and customer satisfaction.

Education

B.Ed. -

Shah Abdul Latif University
Khairpur Mir's
01.2017

B.Sc - Chemistry

Shah Abdul Latif University
Khairpur Mir's
01.2016

F.Sc. - Pre-Engineering

WAPDA Degree College
Guddu
01.2013

Matriculation - Science

WAPDA Public School
Guddu
01.2011

Skills

Customer support leadership

ADDITIONAL SKILLS

  • Health Safety & EnvironmentDiploma, From DESCON Technical Institute, Lahore
  • Short Computer Course, Well acquainted with Microsoft Office, Internet and Email
  • OnlineMarketing, SEO (Search engine optimization), B2B Marketing, Email and Social Media Marketing
  • Communication: (verbal and written)

Software

MS Office

Hubspot

Salesforce

Zoho

Google Sheets

Certification

HSE (Health and Saety Environment)

Timeline

Deputy Manager

Webex Enterprises
03.2023 - 02.2024

Customer Support Manager

MINDBRIDGE PVT. LTD
05.2021 - 11.2022

CUSTOMER SERVICE EXECUTIVE

PTCL (Pakistan Telecommunication Company Limited)
08.2019 - 12.2020

SALES MANAGER

CanvousImpex
03.2018 - 07.2019

INSPECTION OFFICER

OPPO Mobile Technologies
11.2016 - 01.2018

HSE (Health and Saety Environment)

03-2016

B.Sc - Chemistry

Shah Abdul Latif University

F.Sc. - Pre-Engineering

WAPDA Degree College

Matriculation - Science

WAPDA Public School

B.Ed. -

Shah Abdul Latif University
Shahbaz Aziz