Shaharyar Rahimtoola
Project Manager
Karachi,Sindh
Summary
Resourceful Project Manager with 16 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Head of Operations
Ezbuy Pakistan
Karachi, Sindh
04.2018 - Current
- Maintain appropriate policies and procedures to support customer service agents in providing best service possible.
- Manage team of dedicated Customer Service Supervisors that act according to high standards to interact with agents and customers
- Coordination with vendors or cross-functional department for resolution of highlighted issues,
- Weekly discussions with vendors to follow-up on highlighted issues and get appropriate timelines.
- Increased customer satisfaction by resolving delivery issues.
- Hiring, training, coaching, and leading team to improve customer satisfaction
- Prepared annual budgets with controls to prevent overages
- Identified opportunities to improve business process flows and productivity.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Project Delivery Manager
GFK-Etilize
Karachi, Sindh
04.2017 - 04.2018
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Prepared monthly ad hoc reporting in alignment with client need
- Ensure that all deliverables of project are delivered on-time, within scope and within budget
- Develop project scope and plan to track progress along with baselines.
- Manage relationship with client and all stakeholders
- Communicated with development team members to keep project on schedule
- Managed multiple projects each year while maintaining adherence to budget, schedule and scope requirements
- Managed daily meetings with client for project delivery stats and keep track of change request and update project scope.
Project Manager
Trivor Software
Islamabad, Capital
11.2012 - 11.2016
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Consulted with product development teams to enhance products based on customer data.
- Resolved issues immediately ensuring project deliverables were not negatively impacted.
- Coordination with development, testing teams for release of complete suite of software offerings.
- Managed all communications between clients, stakeholders and in-house software development team.
- Report and escalate issues/risks to management
- Adapted verification techniques to manage changes in project scope, schedule and costs and raise with stakeholders when needed
Delivery Manager
GFK-Etilize
Karachi, Sindh
02.2009 - 01.2012
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Managed resources effectively to avoid unnecessary delivery delays
Coordinator
JAZZ
Karachi, Sindh
12.2004 - 12.2008
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interacted with customers in-person professionally or via phone, email to provide information and directed to desired staff members.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Processed, scheduled and executed customer orders for new and established customers.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Education
Bachelor of Commerce - Commerce
Govt College of Commerce & Economics
Karachi, Pakistan 01.2000 - 12.2002
Skills
MS Office Suite
undefinedAccomplishments
- Project Management Professional Training Program – PMI Islamabad Chapter July – August 2015 Islamabad •Received 6 weeks Fundamo Product Training in Cape Town South Africa.
- 360 degree feedback conducted by KZR formerly known as ‘NAVITUS’ Karachi Marriot.
- Seven Habits by Stephen R.
- Covey Conducted by PakCOM (INSTAPHONE) at Beach Luxury Hotel Karachi.
- Employee of the Quarter Award (Mobilink) •Employee of the Month (Millicom Professional Services).
Timeline
Head of Operations
Ezbuy Pakistan
04.2018 - Current
Project Delivery Manager
GFK-Etilize
04.2017 - 04.2018
Project Manager
Trivor Software
11.2012 - 11.2016
Delivery Manager
GFK-Etilize
02.2009 - 01.2012
Coordinator
JAZZ
12.2004 - 12.2008
Bachelor of Commerce - Commerce
Govt College of Commerce & Economics
01.2000 - 12.2002
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