Shaharyar Nasir
Karachi
Summary
Highly effective at communicating goals and inspiring employees to achieve challenging objectives in high-volume environments. Strengths include project, program, and conflict management. Pursuing a new professional opportunity with room for advancement with a proven track record. Extensive experience of working in the front-line helping clients and colleagues resolve complex technical issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager Lead Generation
Fast wheel Deals
03.2024 - Current
- Utilize CRM systems to manage customer interactions
- Stay up to date on industry trends and competitive landscape
- Monitor customer feedback and adjust sales strategies accordingly
- Provide input and feedback to marketing team for lead generation campaigns
- Establish and maintain relationships with key decision makers
- Follow up on leads generated from marketing campaigns
- Develop and manage a sales pipeline with Jr
- Lead Generation
- Track and report on lead generation activities.
Snr. Executive Operations (E-Commerce)
Beyond Solar
04.2023 - 02.2024
- After receiving orders, coordinate with other teams on the execution of brand, marketing, and e-commerce activities
- Ensure the fulfillment of customers' orders via store pick of delivery service
- Inventory management, bookkeeping
- Tracking shipments
- Listing products in new portals with correct details and specifications
- Order processing, delivery, and returns of customer orders
- Execute activities driven by data analytics
- Identify strategic business partnerships
- Implement new business collaboration plans
- Implement preventive and corrective measures of disaster recovery plan
- Implement customer loyalty programs
- Implement e-commerce activities
- Maintain business partnerships
- Manage a diverse service environment
- Manage the operations for good service
- Manage the service quality and customer satisfaction
- Monitor and maintain proper functionality of the website
- Observe the sales, promotions, marketing, and social media activities over digital platforms
- Operate and maintain existing IT networks based on the standard operation procedures
- Prepare insights report on the data-mining outcome
- Promote good service performance
- Provide specialized knowledge and insights to the development of technology strategy
- Track and report the business outcome of data-driven insights.
Senior Operations Executive
Beyond Led Technology
11.2022 - 02.2023
- Demonstrating a high level of monitoring on all users
- To be working on the goals assigned by their management
- Monitoring every aspect of their movement through different channels
- Their active time on the PC and work on the designated application and program
- Monitoring through the monitoring application deployed in all user pcs
- Monitoring their movement through CCTV and going physically if needed
- Providing the higher management about each employee activities and work ethics.
Operations Support TL-Supr
GEIDEA
05.2014 - 04.2022
- Technical Aspect: Every year we introduce new products in the market as a leading Fintech IT solutions company and every quarter there is an update
- Testing of software's with the software development team for the application and software created by them
- After successful tests, we start the deployment process of the software in devices and application for different customers
- Start the training process for the field technicians to deploy the application in the market and provide 24/7 support for the software after installation is done
- Managerial Aspect: As a Technical Team lead/Supervisor, responsible for assigning tasks and monitoring the technical Associates on a day-to-day basis and an oversight of workflow within assigned sites
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
- Manages performance and behavior of 12-15 Associates through effective 1:1 meetings, coaching, and mentorship
- Excellent analytical skills to collect appropriate data
- Team oriented with good interpersonal skills and the ability to collaborate effectively with co-workers and internal departments.
IT Support
Al Ghurair Gold Refinery
02.2008 - 05.2013
- Support IT Team organizational units and applying policies as per organizational policies
- Taking care of all Security staff and equipment's including CCTV, Pabx & Access Control Systems) and also their repair and maintenance.
Network & Hardware Support
PIA (Pakistan International Airlines)
08.2006 - 01.2008
- Providing help desk for the users working on the specific programs and software's if possible, solving the problems through net meeting or remote desktop, otherwise going physically
- Diagnosing the problems, and then rectifying the errors from the computer or from the software.
Education
B.Sc -
University of Karachi
07.2005
H.S.C (Pre. Engineering) -
Govt. Degree Science College
06.2001
SSC (Science) -
National High School
05.1999
Skills
- Fintech
- Digital Payments
- Operation Process Specialist
- Ecommerce
- Web Portals (Pricing-listing-detailing)
- Product Management
- Product Support
- Strategic planning
- Staff Management
- Training & Mentoring
- Leadership
- SAP
- Zoho
- Excel
- Employee Monitoring Tools
- Complex Problem-Solving
- Staff Training and Development
Certification
AUTOCad, HMCA institute, Karachi, Pakistan, 04/2006
Languages
English
Personal Information
Title: A Competent Operations Specialist
Hobbies and Interests
- Learning new Technology skills
- Hunting new businesses for clients as a service
- Reading articles on change in technology and trying to absorb the details
Timeline
Manager Lead Generation
Fast wheel Deals
03.2024 - Current
Snr. Executive Operations (E-Commerce)
Beyond Solar
04.2023 - 02.2024
Senior Operations Executive
Beyond Led Technology
11.2022 - 02.2023
Operations Support TL-Supr
GEIDEA
05.2014 - 04.2022
IT Support
Al Ghurair Gold Refinery
02.2008 - 05.2013
Network & Hardware Support
PIA (Pakistan International Airlines)
08.2006 - 01.2008
B.Sc -
University of Karachi
H.S.C (Pre. Engineering) -
Govt. Degree Science College
SSC (Science) -
National High School