Shah Afroz
Team Leader
Lahore, Punjab
Summary
At Tech Harbour Services, I excelled as a Team Leader, enhancing team productivity by implementing strategic work processes and fostering a culture of quality improvement and teamwork. My coaching and performance improvement skills led to significant advancements in team dynamics and individual skill development, establishing a track record of results-driven leadership.
Overview
3
3
years of professional experience
Work History
Team Leader
Tech Harbour Services
01.2021 - 05.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
BBA - Accounting And Finance
University of Punjab
Lahore, Punjab, Pakistan 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Quality Improvement
Coaching
Performance Improvement
Shift Scheduling
Staff Training
Languages
Urdu
Native language
English
Advanced
C1
Punjabi
Advanced
C1
Timeline
Team Leader
Tech Harbour Services
01.2021 - 05.2024
BBA - Accounting And Finance
University of Punjab
04.2001 -