Shah Afroz
Team Leader
Lahore, Punjab
Summary
At Tech Harbour Services, I excelled as a Team Leader, enhancing team productivity by implementing strategic work processes and fostering a culture of quality improvement and teamwork. My coaching and performance improvement skills led to significant advancements in team dynamics and individual skill development, establishing a track record of results-driven leadership.
Overview
3
3
years of professional experience
Work History
Team Leader
Tech Harbour Services
01.2021 - 05.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
BBA - Accounting And Finance
University of Punjab
Lahore, Punjab, Pakistan 04.2001 -
Skills
Team Supervision
Languages
Urdu
Native language
English
Advanced
C1
Punjabi
Advanced
C1
Timeline
Team Leader
Tech Harbour Services
01.2021 - 05.2024
BBA - Accounting And Finance
University of Punjab
04.2001 -
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