Tennis
Shagufta Soomro
Franchise Support Executive
Karachi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
16
16
Certifications
3
3
Languages
Work History
Franchise Support Executive
Jazz
karachi
06.2022 - Current
- Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder management
- Improves customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.
- Handles all types of customer services at franchises and supports Franchise staff in ensuring timely customers' queries resolution
- Arranges training for all franchise staff to ensure customer service excellence
- Maintains good ambiance at franchises by improving franchise team outlook for an overall conducive environment
- Coordinates with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.
- Audits the customer journey at the franchise to simplify and streamline the process for improved customer satisfaction
- Manages franchise and Customer channel by motivating and counseling the concerned stakeholders as per the profitability model
Marketing Manager
FiveStar3pl Company
karachi
01.2021 - 10.2021
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Business Center Executive
Jazz
karachi
02.2014 - 12.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive (Outbound)
Jazz
karachi
05.2011 - 02.2013
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked in investigation resolution team rotational period.
- Worked in operations team rotational period.
Education
Matriculation -
Pak Land Government Girls Secondary School
Karachi 06.2004 - 06.2004
Intermediate - Commerce
Premier Girls College
Karachi 01.2005 - 12.2007
Bachelor of Arts -
University Of Sindh
Hyderabad 06.2012 - 06.2012
Master of Arts - Sociology
University Of Sindh
Hyderabad 04.2014 - 04.2014
Skills
Supporting operations
Basic computer support
Executive leadership
Supporting sales staff
Staff Management
Business Development
Business administration
Improvement initiatives
Coaching and mentoring
Project Management
Operations management
Sales and marketing
Verbal and written communication
Accomplishments
- Supervised team of10 staff members.
- Resolved product issue through consumer testing.
- Promoted from contractual to permanent position in Jazz.
- Employee of the year ( Outbound )
Certification
Listening to Customers LINKEDIN
Additional Information
· Father’s Name : Mohammad Yousuf
· Date of Birth : July 22nd, 1988
· Nationality : 42101-2349457-6
· Marital Status : Single
Interests
Traveling
Badminton (JAZZ Single Winner / Jazz Women Double Winner / Jazz Mix Double Winner)
Movies
Music
Books Reading
Cooking
Gardening
Participation in different volunteer activities
Zoophilist
Timeline
Improving Your Listening Skills LINKEDIN
04-2023
Franchise Support Executive
Jazz
06.2022 - Current
How to Motivate Yourself to Do What’s Most Important LINKEDIN
03-2021
Giving Your Elevator Pitch LINKEDIN
03-2021
5 Ways to Control Your Time LINKEDIN
03-2021
Marketing Manager
FiveStar3pl Company
01.2021 - 10.2021
Learning Excel 2019 LINKEDIN
09-2020
Managing Your Energy LINKEDIN
09-2020
Tips for Working Remotely LINKEDIN
09-2020
Creating a Positive Customer Experience LINKEDIN
09-2020
Change Management for Projects LINKEDIN
09-2020
Unconscious Bias LINKEDIN
09-2020
Managing Stress for Positive Change LINKEDIN
09-2020
How to Use LinkedIn Learning LINKEDIN
09-2020
Sales Coaching LINKEDIN
09-2020
Listening to Customers LINKEDIN
12-2018
Managing Customer Expectations for Managers LINKEDIN
12-2018
The Importance of Purpose in the Workplace LINKEDIN
12-2018
Master of Arts - Sociology
University Of Sindh
04.2014 - 04.2014
Business Center Executive
Jazz
02.2014 - 12.2020
Bachelor of Arts -
University Of Sindh
06.2012 - 06.2012
Executive (Outbound)
Jazz
05.2011 - 02.2013
Intermediate - Commerce
Premier Girls College
01.2005 - 12.2007
Matriculation -
Pak Land Government Girls Secondary School
06.2004 - 06.2004