Tennis
Shagufta Soomro
Franchise Support Executive
Karachi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
16
16
Certifications
3
3
Languages
Work History
Franchise Support Executive
Jazz
karachi
06.2022 - Current
- Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder management
- Improves customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.
- Handles all types of customer services at franchises and supports Franchise staff in ensuring timely customers' queries resolution
- Arranges training for all franchise staff to ensure customer service excellence
- Maintains good ambiance at franchises by improving franchise team outlook for an overall conducive environment
- Coordinates with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.
- Audits the customer journey at the franchise to simplify and streamline the process for improved customer satisfaction
- Manages franchise and Customer channel by motivating and counseling the concerned stakeholders as per the profitability model
Marketing Manager
FiveStar3pl Company
karachi
01.2021 - 10.2021
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Business Center Executive
Jazz
karachi
02.2014 - 12.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive (Outbound)
Jazz
karachi
05.2011 - 02.2013
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked in investigation resolution team rotational period.
- Worked in operations team rotational period.
Education
Matriculation -
Pak Land Government Girls Secondary School
Karachi 06.2004 - 06.2004
Intermediate - Commerce
Premier Girls College
Karachi 01.2005 - 12.2007
Bachelor of Arts -
University Of Sindh
Hyderabad 06.2012 - 06.2012
Master of Arts - Sociology
University Of Sindh
Hyderabad 04.2014 - 04.2014
Skills
Supporting operations
Accomplishments
- Supervised team of10 staff members.
- Resolved product issue through consumer testing.
- Promoted from contractual to permanent position in Jazz.
- Employee of the year ( Outbound )
Certification
Listening to Customers LINKEDIN
Additional Information
· Father’s Name : Mohammad Yousuf
· Date of Birth : July 22nd, 1988
· Nationality : 42101-2349457-6
· Marital Status : Single
Interests
Traveling
Badminton (JAZZ Single Winner / Jazz Women Double Winner / Jazz Mix Double Winner)
Movies
Music
Books Reading
Cooking
Gardening
Participation in different volunteer activities
Zoophilist
Timeline
Improving Your Listening Skills LINKEDIN
04-2023
Franchise Support Executive
Jazz
06.2022 - Current
How to Motivate Yourself to Do What’s Most Important LINKEDIN
03-2021
Giving Your Elevator Pitch LINKEDIN
03-2021
5 Ways to Control Your Time LINKEDIN
03-2021
Marketing Manager
FiveStar3pl Company
01.2021 - 10.2021
Learning Excel 2019 LINKEDIN
09-2020
Managing Your Energy LINKEDIN
09-2020
Tips for Working Remotely LINKEDIN
09-2020
Creating a Positive Customer Experience LINKEDIN
09-2020
Change Management for Projects LINKEDIN
09-2020
Unconscious Bias LINKEDIN
09-2020
Managing Stress for Positive Change LINKEDIN
09-2020
How to Use LinkedIn Learning LINKEDIN
09-2020
Sales Coaching LINKEDIN
09-2020
Listening to Customers LINKEDIN
12-2018
Managing Customer Expectations for Managers LINKEDIN
12-2018
The Importance of Purpose in the Workplace LINKEDIN
12-2018
Master of Arts - Sociology
University Of Sindh
04.2014 - 04.2014
Business Center Executive
Jazz
02.2014 - 12.2020
Bachelor of Arts -
University Of Sindh
06.2012 - 06.2012
Executive (Outbound)
Jazz
05.2011 - 02.2013
Intermediate - Commerce
Premier Girls College
01.2005 - 12.2007
Matriculation -
Pak Land Government Girls Secondary School
06.2004 - 06.2004
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