Summary
Overview
Work History
Education
Skills
Languages
Timeline

Shafeq Ishaq

Aylesbury

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work History

Branch Manager at EFU Life Assurance Limited

EFU Life Assurance Kotli Branch AJK Pakistan
08.2020 - 03.2023
  • Led branch operations, ensuring compliance with company policies and regulatory requirements.
  • Developed and implemented strategic marketing initiatives to increase customer engagement.
  • Mentored staff, fostering a culture of continuous improvement and professional growth.
  • Analyzed financial reports to drive profitability and optimize resource allocation.
  • Oversee Complete Branch Profitability, Cost Control and Operational Efficiency
  • Build and Maintain Strong Relationships with Key Banks, Corporate Clients, Hospitals & Local Influencers in AJK
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Assistant Manager at Pak-Qatar Family Takaful Ltd

Pak-Qatar Family Takaful Khuiratta Branch AJK PK
03.2014 - 08.2020

• Drive Sales Targets and Business Development
• Lead, Train and Motivate Team of Takaful Consultants
• Manage Bancassurance and Corporate Client Relationships
• Oversee Daily Branch Operations and Customer Service
• Monitor Collection and Recovery of Contributions

  • Prepare and Submit Sales & Operations Reports to Head Office
  • Coordinate with Underwriting and Claims Departments
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • .Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Primary School Teacher

Govt Boys Primary School
09.2008 - 02.2014
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Maintained positive and professional classroom environment throughout school year.
  • Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
  • Designed daily lesson plans customized to student needs.
  • Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
  • Increased student comprehension by incorporating diverse teaching methods and materials to accommodate different learning styles.

Education

Master of Science - Management (Project Management)

BPP University , London
04-2024

Master of Arts - Education

Allama Iqbal Open University, Islamabad, Pakistan
07.2006 - 07.2008

Master of Arts - Islamic Studies

University of Azad Jammu And Kashmir, Muzaffarabad AJK, Pakistan
03.2009 - 03.2011

Bachelor of Arts - Education

Allama Iqbal Open University, Islamabad, Pakistan
07-2008

Bachelor of Arts - Islamic Studies & Economics

The University Of Azad Jammu & Kashmir, Muzaffarabad AJK, Pakistan
09.2003 - 09.2005

PTC ( Primary Teacher Certificate ) - Education

Allama Iqbal Open University, Islamabad
01.2004 - 01.2006

Higher Secondary School Certificate - Humanities

AJK Board of Intermediate & Secondary Education, Mirpur AJK , Pakistan

Secondary School Certificate - Humanities

AJK Board of Intermediate & Secondary Education, Mirpur AJK , Pakistan

Skills

Branch operations management

Customer service

Customer relationships

Excellent time management skills

Team supervision

Relationship building and management

Staff management

Decision-making

Conflict resolution

Operational reports

Strong team-builder

Operations management

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Punjabi
Intermediate (B1)

Timeline

Branch Manager at EFU Life Assurance Limited - EFU Life Assurance Kotli Branch AJK Pakistan
08.2020 - 03.2023
Assistant Manager at Pak-Qatar Family Takaful Ltd - Pak-Qatar Family Takaful Khuiratta Branch AJK PK
03.2014 - 08.2020
University of Azad Jammu And Kashmir - Master of Arts, Islamic Studies
03.2009 - 03.2011
Primary School Teacher - Govt Boys Primary School
09.2008 - 02.2014
Allama Iqbal Open University - Master of Arts, Education
07.2006 - 07.2008
Allama Iqbal Open University - PTC ( Primary Teacher Certificate ), Education
01.2004 - 01.2006
The University Of Azad Jammu & Kashmir - Bachelor of Arts, Islamic Studies & Economics
09.2003 - 09.2005
BPP University - Master of Science, Management (Project Management)
Allama Iqbal Open University - Bachelor of Arts, Education
AJK Board of Intermediate & Secondary Education - Higher Secondary School Certificate, Humanities
AJK Board of Intermediate & Secondary Education - Secondary School Certificate , Humanities
Shafeq Ishaq