Shafaq Shahid

Role Overview: 1. Subscriber Engagement

• Conducted interactive and engaging chats with subscribers on behalf of clients.
• Responded promptly to incoming messages, maintaining a warm, conversational, and professional tone.
• Built and sustained positive rapport to enhance subscriber satisfaction and loyalty.

2. Content Promotion

• Promoted new content updates, special offers, and exclusive events.
• Encouraged subscribers to engage with posts, videos, and premium “pay per view” content.
• Utilized persuasive communication to increase sales and conversions.

3. Technical Coordination

• Managed chats using CRM tools and chat-handling software for efficient workflow.
• Troubleshot minor technical issues during interactions to ensure smooth communication.
• Coordinated with client teams for content scheduling and strategy updates.

4. Feedback and Improvement

• Collected and analyzed subscriber feedback to identify preferences and improve engagement quality.
• Adapted chat scripts and communication strategies based on performance insights and industry trends.
• Collaborated with clients to optimize messaging tone, timing, and sales.

• Assisted customers with product-related questions, feedback and complaints.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Processed and issued product orders and service upgrades for customers.