Serena D’Souza
Karachi,SD
Summary
A professional C-Level Executive Assistant with over 25 years of extensive experience supporting top-level executives in fast-paced corporate environments. Proven track record of providing exceptional administrative support and ensuring the seamless operation of executive offices. Adept at managing complex calendars, Board meeting, conferences & events, coordinating travel arrangements, and handling confidential information with utmost discretion.
Overview
32
32
years of professional experience
Work History
Executive Assistant to the Managing Director / CSR Projects Manager
SICPA Inks Pakistan (Pvt.) Limited
2015.04 - Current
- My day-to-day tasks includes overseeing the executive office of the Managing Director and interacting with the local Heads of Department
- I also liaise closely with our headquarters in Switzerland – from organizing events, board meetings and high-level government delegation visits
- I maintain close collaborations with many professional councils and associations and ensure the office of the Managing Director is run with utmost confidentiality and efficiency
- I possess strong attention to detail and the ability to multitask effectively in high-pressure situations
- As SICPA’s local CSR Projects Manager, I have deployed the UN Sustainable Development Goals across the company
- I plan the annual CSR budget and coordinate with many NGOs to partner with for key CSR initiatives
- I prepare corporate communications (media releases and internal newsletters) for all CRS activities.
Executive Secretary to the General Manager
Mondelez Pakistan Limited (Former Kraft Foods Pakistan Ltd.)
2010.07 - 2015.03
- My responsibility was to ensure seamless management of the executive office with close collaboration with HR
- During my tenure I planned and organized many sales conferences and coordinated travel, hotel and logistics for many visiting high-level delegations
- Additionally I was responsible for Corporate Affairs and Consumer Relations
- I reviewed and responded to Consumer Relations queries directing them to the relevant department
- I worked with a keen focus on problem-solving and maintaining customer service
- I rolled out programs for Employee Engagement to support HR.
Executive Secretary to the Senior Director Human Resources
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2007.01 - 2010.06
Executive Secretary to the Senior Director Finance
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2002.01 - 2010.06
Executive Secretary to the Managing Director
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2001.01 - 2010.06
Confidential Secretary to the Managing Director
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
1995.01 - 2001.01
Executive Assistant to the Dean
Aga Khan University / Hospital, Karachi
1994.01 - 1995.01
Lab Instructor / Class Teacher
Academy of Business Computers, Karachi
1992.01 - 1994.01
Education
Masters in Business Administration (Marketing Major) -
The International University of Missouri
USA06.1997
Diploma in Computer Science -
Academy of Business Computers
Karachi, SD09.1994
Bachelors of Commerce -
Government College of Commerce & Economics
Karachi, SD08.1991
Skills
- Office Administration
- Document Preparation
- Executive Support
- Calendar Management
- Executive Support
- Planning & Execution
- Administrative Expertise
- Problem-Solving
- CSR Management
- Communications
- Team Collaboration
Skills Accomplishments
- Executive Support
- Confidentiality
- Planning & Execution
- Administrative Expertise
- Problem-Solving
- CSR Management
- Communications
- Team Collaboration
- Xxxxx
Hobbies and Interests
- Owner and Founder of A Coaching Engagement – an online platform for academic and executive coaching.
- Planning and rolling our CSR activities in the community.
- Travelling and food-tasting.
Hobbies
- Owner and Founder of A Coaching Engagement – an online platform for academic and executive coaching.
- Planning and rolling our CSR activities in the community.
- Travelling and food
Languages
English, Urdu
Native language
Timeline
Executive Assistant to the Managing Director / CSR Projects Manager
SICPA Inks Pakistan (Pvt.) Limited
2015.04 - Current
Executive Secretary to the General Manager
Mondelez Pakistan Limited (Former Kraft Foods Pakistan Ltd.)
2010.07 - 2015.03
Executive Secretary to the Senior Director Human Resources
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2007.01 - 2010.06
Executive Secretary to the Senior Director Finance
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2002.01 - 2010.06
Executive Secretary to the Managing Director
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
2001.01 - 2010.06
Confidential Secretary to the Managing Director
GlaxoSmithKline Pharmaceutical Ltd. (Formerly Bristol-Myers Squibb Pakistan)
1995.01 - 2001.01
Executive Assistant to the Dean
Aga Khan University / Hospital, Karachi
1994.01 - 1995.01
Lab Instructor / Class Teacher
Academy of Business Computers, Karachi
1992.01 - 1994.01
Masters in Business Administration (Marketing Major) -
The International University of Missouri
Diploma in Computer Science -
Academy of Business Computers
Bachelors of Commerce -
Government College of Commerce & Economics
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