Microsoft Offices /Adobe Photoshop
Sehrish Ashraf
Study Visa Consultant /C.C Agent
Lahore, Punjab,PB
Summary
Dedicated and results-oriented accountant with 5 years of experience in various industries, including pharmaceuticals and healthcare. Currently excelling in a senior accounting role at M K M Properties, with a proven track record of managing financial operations effectively. Seeking opportunities to leverage my expertise and contribute to the financial success of a reputable organization.
Overview
7
7
years of professional experience
27
27
years of post-secondary education
3
3
Languages
Work History
Call Center Sales Representative
AXIMO Software and Communication
03.2025 - Current
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Implemented upselling techniques to increase revenue and move product.
Study Visa Counselor
ACE Consultancy
10.2024 - Current
- Organized informative workshops and seminars to educate prospective students on study visa opportunities and processes.
- Conducted thorough assessments of clients'' eligibility for study visas, ensuring proper documentation and adherence to regulations.
- Evaluated the effectiveness of study visa counseling services through regular client feedback, proactively making improvements for continuous quality enhancement.
- Supported students in selecting suitable educational programs aligned with their career goals, leading to higher satisfaction levels and academic success.
- Maintained a high level of knowledge regarding immigration policies, enabling accurate advice for clients seeking study visas.
Call Center Representative
Nestle
09.2024 - 03.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
Teacher /Administrative Officer
AGS /New Horizon /Concept Higher Secondary School
05.2018 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Science -
APWA College
Lahore, Punjab, Pakistan 04.2014 - 01.2018
F.Sc
FG Degree College 04.2001 - 01.2014
Matriculation -
Qazi Public School
Lahore, Punjab, PakistanMaster of Science - Accounts & Finance
NCBA & E
Lahore, Punjab, Pakistan 04.2001 -
Skills
Advanced Microsoft Excel
Attention to detail and accuracy
Call center customer service
Performance tracking
Stress tolerance
Building rapport
Active listening
Effective communication
Time management abilities
Sales pitches
Adaptability and flexibility
Data entry
Personal Information
Date of Birth: 09/04/96
Additional Contact Number : 971566152645
Software
Interests
Exploring /Adventure /Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Sales Representative
AXIMO Software and Communication
03.2025 - Current
Study Visa Counselor
ACE Consultancy
10.2024 - Current
Call Center Representative
Nestle
09.2024 - 03.2025
Teacher /Administrative Officer
AGS /New Horizon /Concept Higher Secondary School
05.2018 - 07.2023
Bachelor of Science -
APWA College
04.2014 - 01.2018
F.Sc
04.2001 - 01.2014
Master of Science - Accounts & Finance
NCBA & E
04.2001 -
Matriculation -
Qazi Public School