Microsoft Offices /Adobe Photoshop
Sehrish Ashraf
Study Visa Consultant /C.C Agent
Lahore, Punjab,PB
Summary
Dedicated and results-oriented accountant with 5 years of experience in various industries, including pharmaceuticals and healthcare. Currently excelling in a senior accounting role at M K M Properties, with a proven track record of managing financial operations effectively. Seeking opportunities to leverage my expertise and contribute to the financial success of a reputable organization.
Overview
7
7
years of professional experience
27
27
years of post-secondary education
3
3
Languages
Work History
Call Center Sales Representative
AXIMO Software and Communication
03.2025 - Current
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Implemented upselling techniques to increase revenue and move product.
Study Visa Counselor
ACE Consultancy
10.2024 - Current
- Organized informative workshops and seminars to educate prospective students on study visa opportunities and processes.
- Conducted thorough assessments of clients'' eligibility for study visas, ensuring proper documentation and adherence to regulations.
- Evaluated the effectiveness of study visa counseling services through regular client feedback, proactively making improvements for continuous quality enhancement.
- Supported students in selecting suitable educational programs aligned with their career goals, leading to higher satisfaction levels and academic success.
- Maintained a high level of knowledge regarding immigration policies, enabling accurate advice for clients seeking study visas.
Call Center Representative
Nestle
09.2024 - 03.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
Teacher /Administrative Officer
AGS /New Horizon /Concept Higher Secondary School
05.2018 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Science -
APWA College
Lahore, Punjab, Pakistan 04.2014 - 01.2018
F.Sc
FG Degree College 04.2001 - 01.2014
Matriculation -
Qazi Public School
Lahore, Punjab, PakistanMaster of Science - Accounts & Finance
NCBA & E
Lahore, Punjab, Pakistan 04.2001 -
Skills
Advanced Microsoft Excel
Personal Information
Date of Birth: 09/04/96
Additional Contact Number : 971566152645
Software
Interests
Exploring /Adventure /Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Call Center Sales Representative
AXIMO Software and Communication
03.2025 - Current
Study Visa Counselor
ACE Consultancy
10.2024 - Current
Call Center Representative
Nestle
09.2024 - 03.2025
Teacher /Administrative Officer
AGS /New Horizon /Concept Higher Secondary School
05.2018 - 07.2023
Bachelor of Science -
APWA College
04.2014 - 01.2018
F.Sc
04.2001 - 01.2014
Master of Science - Accounts & Finance
NCBA & E
04.2001 -
Matriculation -
Qazi Public School
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