Sehrish Arif
karachi, sindh
Summary
My background in customer service has honed my ability to manage client relationships and resolve issues efficiently. Team collaboration and adaptability are key strengths, enabling successful project outcomes and client satisfaction. Eager to bring these skills to support and enhance client experiences.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Freelance Client Solution Consultant
Self employed
karachi
01.2021 - 01.2026
- Built new business partnerships to drive customer acquisition and generate revenue.
- Analysed competitive landscapes, providing insights that guided the strategic positioning of solutions.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
- Monitored client feedback, implementing continuous improvement strategies to enhance service delivery.
- Supported clients to make informed decisions based on cost and resource limitations.
- Facilitated workshops and training sessions for clients, improving their understanding and utilisation of products.
- Tracked product changes to give customers current, accurate information.
- Calculated delivery schedules and installation costs to prepare accurate quotes for customers.
- Monitored and reported on recurring customer requests to support product line development planning.
Data Analyst
Self employed
muzzaffarabad
01.2021 - 02.2022
- Analysed large datasets to identify trends, anomalies, and opportunities for business improvements.
- Prepared detailed reports summarising findings from data analyses, highlighting key recommendations for strategic planning.
- Designed and implemented dashboards and reports to visualise data for easy interpretation by non-technical users.
- Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
- Engaged with clients to understand their data analysis needs and delivered customised solutions.
- Streamlined data collection methodologies, reducing time spent on data entry and increasing data quality.
Education
Bachelor of Science - Accounting and Finance
university of Azad and Jammu kashmir
Karachi, SD01-2021
Skills
- Data analysis
- Business analysis
- Market analysis
- Qualitative research
- Sales and negotiation
- B2B sales
- Customer relationship management
- Customer support
- Customer engagement
- Service excellence
- Time-management
- Time efficiency
- Communication skills
- Active listening
- Self-motivation
- Public speaking
Languages
English
Intermediate
B1
Certification
- Bs in Acounting and Finance
Timeline
Freelance Client Solution Consultant
Self employed
01.2021 - 01.2026
Data Analyst
Self employed
01.2021 - 02.2022
Bachelor of Science - Accounting and Finance
university of Azad and Jammu kashmir