SEHAR RIAZ
Karachi
Summary
Seasoned Senior Sales Manager with background in leading high-performing sales teams, developing strategic growth plans, and driving revenue growth. Known for strong leadership skills, customer relationship management, and ability to identify new business opportunities. Proven track record in improving sales processes, training staff for success, and building lasting relationships with key clients. Made significant impacts in previous roles by fostering team collaboration and executing successful sales and customer service strategies.
Overview
8
8
years of professional experience
Work History
Senior Sales Manager
Quantum Horizon
Karachi
06.2024 - Current
- Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Hired and motivated high-performing sales team.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Implemented innovative marketing campaigns to promote products or services.
- Built sales forecasts and schedules to reflect desired productivity targets.
Home Tutor
Karachi
- Current
- Assessment: Evaluated the student's current knowledge, strengths, and areas needing improvement to tailor the tutoring sessions accordingly
- Lesson Planning: Developed lesson plans and teaching materials based on the student's learning needs, academic goals, and curriculum requirements
- Instruction: Provided personalized instruction in the subject or subjects the student needs assistance with, using effective teaching strategies and techniques to facilitate learning
- Clarification: Clarified concepts, answer questions, and provide explanations to ensure the student understands the material being taught
- Practice Exercises: Assigned practice exercises, worksheets, or homework assignments to reinforce learning and help the student master the concepts taught during the tutoring sessions
- Progress Monitoring: Regularized assess the student's progress and adjust teaching strategies as needed to address any challenges or areas of difficulty
- Feedback: Provided constructive feedback to the student on their performance, highlighting areas of improvement and offering encouragement and support
- Communication: Maintained open communication with the student's parents or guardians to keep them informed of the student's progress, areas of concern, and any recommendations for further improvement
Front Sales/Support Executive
Binate Digital
Karachi
02.2023 - 04.2024
- Developing a project plan that outlines project scope, timelines, deliverables, and resource allocation. This involves identifying project requirements, defining objectives, and creating a roadmap for the project.
- Identifying potential issues that may impact project delivery, defining contingency plans, and monitoring risks throughout the project lifecycle.
- Building and maintaining strong relationships with clients, ensuring that their needs and expectations are met throughout the development process.
- Working closely with the development team and other stakeholders to identify potential resource constraints, and developing strategies to address those constraints.
Customer Service Agent
ibex Global
Karachi
09.2020 - 02.2023
- Provided professional technical support to customers on any hardware and/or software-related
issues. - Troubleshot devices, updated systems, and provided excellent customer service, ensuring all-time
great client satisfaction. - Completed detailed reports and performed other duties as assigned by managers. On-boarded and
trained all newcomers in the team. - Educated the customers who had questions about our policies or products.
- Resolved problems and complaints by clarifying the issue, explaining the best solution, and following
up with cases. - Provided accurate and appropriate information to answer questions, troubleshoot issues, and
resolved complaints. - Proficient in Salesforce CRM.
- Cross trained and provided backup for my colleagues when needed.
Call Center Agent
BPO solutions Nasre world
Karachi
11.2018 - 09.2019
- Answering Inbound Calls: Handled incoming calls from customers or clients regarding inquiries, orders, complaints, or requests for assistance
- Making Outbound Calls: Placed outbound calls to follow up on customer inquiries, resolve issues, conduct surveys, or promote products/services
- Providing Customer Support: Assisted customers with product or service-related questions, troubleshoot technical issues, and provide solutions to problems
- Processing Orders: Took orders over the phone, process payments, and ensure accurate entry of customer information into the system
- Resolving Complaints: Listened to customers' concerns, empathize with their experiences, and work to resolve issues to their satisfaction
- Handling Escalations: Escalated complex or unresolved issues to supervisors or higher levels of support for further assistance
- Maintaining Records: Documented all customer interactions, including inquiries, complaints, and resolutions, accurately and thoroughly in the company's CRM system
Receptionist
LOGON BROADBAND (PVT) LTD
Karachi
05.2018 - 10.2018
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Collated, bound and stored computer-generated reports.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Call Center Agent
Adwatch International
Karachi
06.2017 - 03.2018
- Incoming Call Management: Handled incoming phone calls from customers or clients, addressing their inquiries, concerns, or requests with professionalism and efficiency
- Outbound Call Engagement: Initiated outbound calls to follow up on customer issues, gather feedback, or offer assistance as needed, ensuring a proactive approach to customer service
- Customer Assistance: Provided comprehensive support to customers, assisting them with product information, troubleshooting technical issues, and guiding them through solutions
- Order Processing: Facilitated the seamless processing of orders over the phone, ensuring accuracy in recording customer details and payment information
- Resolution of Customer Concerns: Addressed customer complaints or dissatisfaction by actively listening to their feedback, empathizing with their experiences, and working towards satisfactory resolutions
- Escalation Handling: Escalated complex or unresolved issues to appropriate channels within the organization for further investigation and resolution, ensuring that customer concerns are effectively addressed
- Documentation and Record-Keeping: Maintained detailed records of customer interactions, including inquiries, resolutions, and follow-up actions, to ensure accurate tracking and reporting
Education
Intermediate - Commerce
Board of intermediate education Karachi
Matriculation - Science
St. Pauls English High School
Skills
- Critical thinker
- Enthusiast debate
- Sales strategy development
- Customer relationship management
- Project management
- Sales forecasting
- Conflict resolution
- Business growth and retention
- Training and mentoring
- Technical troubleshooting
- Profitability optimization
- Brand-building strategies
- Key account development
Timeline
Senior Sales Manager
Quantum Horizon
06.2024 - Current
Front Sales/Support Executive
Binate Digital
02.2023 - 04.2024
Customer Service Agent
ibex Global
09.2020 - 02.2023
Call Center Agent
BPO solutions Nasre world
11.2018 - 09.2019
Receptionist
LOGON BROADBAND (PVT) LTD
05.2018 - 10.2018
Call Center Agent
Adwatch International
06.2017 - 03.2018
Home Tutor
- Current
Intermediate - Commerce
Board of intermediate education Karachi
Matriculation - Science
St. Pauls English High School
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