Summary
Overview
Work History
Education
Skills
Certification
Operating Systems
Languages
Websites
Timeline
Generic
Sayyed Muslim Ali Khan

Sayyed Muslim Ali Khan

Karachi

Summary

A challenging and illustrious career in a competitive environment where, I can practically apply and improve upon the analytical and technical skills acquired by my education to the company's benefit and my own satisfaction. Personable and dedicated Customer Service Representative with extensive experience in System Engineer industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Senior Support Engineer

Evernex Pakistan
Karachi
11.2017 - Current
  • To handle all support activities related to our Third-Party Maintenance (TPM) customers in the country
  • Primary coverage for Karachi based customers
  • Prepare Analysis Reports and write Action plans for all Service Tickets assigned
  • Perform hardware interventions on different OEM platforms for Service Tickets in Pakistan Prepare Root Cause Analysis for certain tickets where customers make a request.

Senior System Engineer

Techaccess Pakistan Pvt. Ltd
Karachi
07.2014 - 10.2017
  • Providing technical issue resolutions to the technical team on different IBM and Oracle Products
  • Strategic Customer Management
  • Produce documentation and provide knowledge transfers for the customer.

System Support Engineer

Techaccess Pakistan Pvt. Ltd
Karachi
01.2011 - 01.2014
  • Implementation & Technical Support of various projects in South Region
  • Perform technical hands-on integration of various products mentioned above
  • Act as a facilitator between Project teams and client in requirement gathering & deployment phases.

Education

Bachelor of Science - Computer Science

Dadabhoy Institute of Higher Education
Karachi
06.2011

Skills

  • Experience of installation, configuration, troubleshooting and packaging of OEL, Red-Hat, Ubuntu, Debian and CentOS
  • Experience of installation, configuration, troubleshooting, maintenance and patching of Solaris 10, 11
  • Experience of installation, configuration and management of ESXI, Vcenter, VSphere, Vrealize Operations Manager
  • Experience of Microsoft Active Directory, File Servers, DNS, DHCP & windows based services
  • Experience of various Business Continuity Plans (Huawei, VMware, Dell-EMC etc)
  • Multi-platform experience ie Sun(x86 & Sparc), IBM (flex chassis, Blade Center, servers & Storwize storages), Huawei (chassis, servers & storages), Dell (chassis & servers), VMware, EMC (storages), HP (chassis & servers) and Lenovo servers
  • Installation and management experience of Exadata, Exalogic and ODA
  • Experience of installation, configuration and troubleshooting of SUN cluster
  • Experience of installation and configuration of OVS and OVM
  • Experience of installation, configuration, maintenance and troubleshooting of Windows Server
  • Experience of installation, configuration, management and troubleshooting of Solaris 10 & 11 LDOMS
  • Experience of OEM management
  • Troubleshooting operating system issues that causes performance degradation on production
  • Experience of basic networking
  • Pre & Post sales activities
  • Project management
  • Team management
  • Meetings for technical solutions meetings

Certification

  • Oracle Exadata DB Machine X2-2, X2-8, X6-2 (Installation and Maintenance) Singapore
  • Oracle Solaris 11 installation and configuration certified implementation specialist
  • Oracle Cloud Infrastructure 2014 Certified Architect Associate
  • Oracle Cloud Infrastructure 2014 Certified Architect Professional

Operating Systems

  • Implementation and deployment of different X, V, T, M Series Servers of Sun Microsystems Storage 2500 Series on various Telecom Sectors like Mobilink, Warid, Wateen, Ufone, Zong
  • Implementation and deployment of Oracle Engineered Systems Includes Exadata and Exalytics on various customers: PTCL, State Life, K-Electric, EFU General, E-Sys, PIA, J.S. Bank, Faysal Bank, Shaheen Air, UBL Bank, Meezan Bank

Languages

English, Urdu
First Language
English
Intermediate
B1

Timeline

Senior Support Engineer

Evernex Pakistan
11.2017 - Current

Senior System Engineer

Techaccess Pakistan Pvt. Ltd
07.2014 - 10.2017

System Support Engineer

Techaccess Pakistan Pvt. Ltd
01.2011 - 01.2014

Bachelor of Science - Computer Science

Dadabhoy Institute of Higher Education

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Sayyed Muslim Ali Khan