Sawaira Shalwani

• Organised multiple events for the youth and seniors.
• Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
• Maintained inventory levels by ordering supplies and tracking sales.
• Monitored daily operations to ensure efficient workflow.
• Ensured safety protocols were followed at all times.
• Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
• Assisted in the development of marketing campaigns for new products and services.
• Provided feedback on employee performance and implemented corrective measures as needed.
• Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
• Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.

• Provided assistance to staff in the daily operations of the organization.
• Organized and maintained records of volunteer hours and donations.
• Assisted with fundraising efforts, including event planning and donor outreach.
• Assisted with data entry projects to update organizational databases.
• Compiled reports on volunteer activities and accomplishments.
• Coordinated logistics for special events, such as conferences or workshops.
• Collaborated with other volunteers to create a positive work environment.
• Participated in team-building exercises to strengthen relationships among volunteers.
• Provided guidance and support to fellow volunteers during their shifts.
• Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
• Researched best practices in volunteer management techniques from other organizations.

As a customer service agent, I was catering to all the Walmart customers' issues in America. It was a night shift, and I gave 9 hours a day to that job. It was a rotational shift, so I sometimes worked on weekends too. I learned computer skills and communication skills through this job, and now I can fluently and confidently cater to any customer, whether angry or not.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.