Sawaira Sadiq
Information Technology
Islamabad
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position in software development, networking, and IT project management. Ready to help team achieve company goals.
Overview
1
1
years of professional experience
8
8
years of post-secondary education
Work History
Customer Technical Support & Monitoring
Iylus Pvt. Ltd
Islamabad, BA
01.2024 - Current
- Managed over 50 customer calls per day.
- Used ticketing systems to manage and process support actions and requests.
- Resolve all Customer Issues related to Application and Devices
- Create appointments
- Responding to all emergency alerts within seconds
- Handling chats(Web WhatsApp & Email) of customer
- ZOHO, Slack, Intellicon
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Lecturer, Computer Science
Government Associate College, Buchal Kalan
10.2022 - 09.2023
- Enhanced student understanding of complex computer science concepts by incorporating real-world examples and hands-on activities.
- Increased student participation during lectures by incorporating interactive elements such as polls, quizzes, and group discussions into lesson plans.
Front End Developer
Arhpez Technologies Pvt. Ltd
08.2021 - 11.2021
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Contributed to implementation of interactive features and functionality using JavaScript.
Education
Bachelor of Science - BSIT
Bahria University
Islamabad 03.2018 - 03.2022
Intermediate - ICS
Fazaia Inter College
Kallar Kahar 03.2015 - 03.2017
Matriculation - General Science
Fazaia Inter College
Kallar Kahar 03.2013 - 03.2015
Skills
Programming languages: C, Object Oriented Programming in C, C#, Html, CSS, JavaScript, Visual Basic
Database: MySQL, Oracle
Knowledge: Software Development Lifecycle, Software Testing techniques, Agile Methodology Tools & Paradigms: Visual Studio, SQL SMS, Selenium, Oracle, MS Office, Android Studio
Interpersonal skills: Problem Solver, Independent thinker, Analytical Skills, Excellent Written & Verbal communication, Team Player, Self Motivated, Rational Decision maker
Testing Techniques: Familiarity with various testing methodologies such as black-box testing, white-box testing, integration testing, regression testing, and user acceptance testing (UAT)
Semester Project
- C++
Nursery Management System
- C#
Car Rental System (Windows Application)
A Guide &Easy Access to PPC &IPL (Windows Application)
- Web Development(HTML and CSS)
Online Travel Agency
- Database Management System Grocery Store Database (Oracle & MS SQL Server)
Timeline
Customer Technical Support & Monitoring
Iylus Pvt. Ltd
01.2024 - Current
Lecturer, Computer Science
Government Associate College, Buchal Kalan
10.2022 - 09.2023
Front End Developer
Arhpez Technologies Pvt. Ltd
08.2021 - 11.2021
Bachelor of Science - BSIT
Bahria University
03.2018 - 03.2022
Intermediate - ICS
Fazaia Inter College
03.2015 - 03.2017
Matriculation - General Science
Fazaia Inter College
03.2013 - 03.2015