Sardar Muhammad Zulkifal
customer support specialist
Gujranwala, Punjab,PB
Summary
Adept Customer Support Specialist and Account Manager with a proven track record at Remit Choice Ltd, excelling in customer service excellence and CRM. Enhanced cash flow and client retention through strategic account management and superior support. Skilled in time management and decision-making, achieving significant improvements in service quality and financial health.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Remit Choice Ltd
03.2022 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Accountant Manager
Lohe E Mahfooz Travel and Tours
05.2016 - 03.2021
- Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
- Managed complex payroll processes, including multi-state tax filings, benefits administration, and wage garnishments.
- Confirmed financial status by monitoring revenue and expenses.
Education
Master of Arts - Business Administration And Management
Msc Physical Education And Sport Science
Gujrat, Punjab, Pakistan 04.2001 -
Bachelor of Arts - Accounting And Finance
University of Central Punjab
Lahore, Punjab, Pakistan 04.2001 -
Associate of Arts - Statices
Punjab Colleges
Gujranwala, Punjab, Pakistan 04.2001 -
High School Diploma -
Govt Higher Secondary School Gt Road
Gujranwala, Punjab, Pakistan 04.2001 -
Skills
Customer service excellence
Languages
English
Upper intermediate
B2
Urdu
Advanced
C1
Punjabi
Advanced
C1
Timeline
Customer Support Specialist
Remit Choice Ltd
03.2022 - Current
Accountant Manager
Lohe E Mahfooz Travel and Tours
05.2016 - 03.2021
Master of Arts - Business Administration And Management
Msc Physical Education And Sport Science
04.2001 -
Bachelor of Arts - Accounting And Finance
University of Central Punjab
04.2001 -
Associate of Arts - Statices
Punjab Colleges
04.2001 -
High School Diploma -
Govt Higher Secondary School Gt Road
04.2001 -
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