Summary
Overview
Work History
Education
Skills
Languages
Software Proficiency
Timeline
Generic
Sara Muhammad Yaqoob Siddiqui

Sara Muhammad Yaqoob Siddiqui

Karachi, Sindh,SD

Summary

Dynamic leader with a proven track record of enhancing customer experience and streamlining operations resulting from over 4+ years of work experience.

Adept in staff development and service management, my goal is to make this world a better place hence I live everyday giving my level best in everything I do and consistently deliver results beyond expectations.

Overview

6
6
years of professional experience

Work History

Customer Experience Manager & Team Lead

Ibex Global Solutions
Karachi, Sindh
08.2023 - Current
  • Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
  • Cultivated a supportive team environment based on open communication and collaboration.
  • Conducted regular performance reviews with team members outlining weekly and monthly targets as well as analyzing employees performance
  • Designed workshops for continuous skill development among team members and conducted training of new recruits.
  • Spearheaded a process improvement project that identified inefficiencies and implemented procedures to streamline operations.

Customer Complaint and Escalation Manager

Ibex Global Solutions
Karachi, Sindh
01.2023 - 07.2023
  • Enhanced customer satisfaction by resolving disputes promptly, empathic communication and negotiation and providing tailored solutions to meet individual needs.
  • Resolved legal conflicts through application of superior conflict resolution and problem-solving skills and finding appropriate middle ground.
  • Promoted continuous improvement by maintaining accurate records of all escalations, traced trends and identified problem areas and implemented preventive measures.
  • Safeguarded the company''s reputation by maintaining a high level of professionalism and integrity in all interactions.

Customer Service Trainer and Team Mentor

Ibex Global Solutions
Karachi, Sindh
10.2021 - 12.2022
  • Trained and mentored new personnel hired to fulfill various roles and facilitated virtual, in-person and blended learning sessions.
  • Analyzed and evaluated training effectiveness and created customized training materials accordingly.
  • Maintained detailed records of trainee progress and created a positive learning environment by providing regular constructive feedback.
  • Promoted excellence by offering additional coaching for self-improvement outside of regular training sessions.

Customer Service Representative

Ibex Global Solutions
Karachi, Sindh
04.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally within strict time constraints.
  • Contributed to company growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and personal data, ensuring proper follow-up and efficiency.
  • Investigated and resolved customer complaints promptly with empathy resulting in increased customer loyalty.

Interior Designer

FLX Interior And Architectural Design Services
Karachi, Sindh
12.2020 - 03.2021
  • Designed floor plans, elevations, 3D perspective views, and material boards for commercial and residential projects.
  • Pioneered in marketing and up-selling quality design solutions and presenting design briefs to respective clients.
  • Managed design process effectively to deliver projects on schedule and within budget constraints.
  • Collaborated with all stakeholders to ensure construction progress and on-site implementation of design plans.
  • Specialized in renovation, remodeling, interior fit-outs and innovative turn-key solutions.

Retail Store Manager

Interwood Mobel Private
Karachi, Sindh
01.2020 - 11.2020
  • Managed store organization, maintenance and implemented marketing strategies as well as oversaw employee performance and recruitment.
  • Supervised guests at front counter, answering questions regarding products and enhanced customer experience through conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting and adjusting orders accordingly.
  • Ensured compliance with company policies and local regulations regarding safety standards and staff conduct.

Front Desk Assistant and Event Coordinator

Hotel Galaxy
Karachi, Sindh
07.2019 - 12.2019
  • Greeted visitors and customers upon arrival, offered assistance and resolved customer requests and complaints.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Contributed to increased revenue by promoting hotel amenities, upselling available rooms, and offering personalized recommendations.
  • Arranged and coordinated various events at the hotel convention centre to ensure smooth execution.
  • Handled negative situations promptly, minimizing impact on event outcomes and client satisfaction.

Interior Design Intern

SUH Design Consultants
Karachi, Sindh
01.2018 - 04.2018
  • Assisted team members on residential & commercial projects by creating innovative design solutions.
  • Pioneered in researching and generating personalized concepts and themes, site visits and feasibility surveys.
  • Mitigated between clients and design team and presented design proposals.
  • Developed Drafts (Manual and CAD) for plans, space planning and utility placement, 3D Visualizations and renderings and custom designing furniture.

Education

Advanced Diploma in Interior Design & Architecture - Architecture

Indus University
Karachi, Sindh, Pakistan

High School -

Montessori Complex High School
Karachi, Sindh, Pakistan

Skills

  • Communication
  • Critical Thinking
  • Multitasking and Organization
  • Collaboration
  • Complaint Handling
  • Time Management
  • Team Work
  • Analytical Thinking
  • Problem-Solving
  • Service Management
  • Staff Development and Training
  • Coaching and Mentoring
  • Sales and Upselling
  • Marketing and Promotions

Languages

Urdu, Hindi
Native language
English
Proficient
C2
Arabic
Elementary
A2

Software Proficiency

  • Microsoft Office Suite
  • Salesforce CRM
  • Adobe Suite
  • AutoCAD
  • Sketchup 3D

Timeline

Customer Experience Manager & Team Lead

Ibex Global Solutions
08.2023 - Current

Customer Complaint and Escalation Manager

Ibex Global Solutions
01.2023 - 07.2023

Customer Service Trainer and Team Mentor

Ibex Global Solutions
10.2021 - 12.2022

Customer Service Representative

Ibex Global Solutions
04.2021 - 09.2021

Interior Designer

FLX Interior And Architectural Design Services
12.2020 - 03.2021

Retail Store Manager

Interwood Mobel Private
01.2020 - 11.2020

Front Desk Assistant and Event Coordinator

Hotel Galaxy
07.2019 - 12.2019

Interior Design Intern

SUH Design Consultants
01.2018 - 04.2018

Advanced Diploma in Interior Design & Architecture - Architecture

Indus University

High School -

Montessori Complex High School

Similar Profiles

  • STEVEN EMANUELSTEVEN EMANUEL

    Customer Experience Team Manager - Flights at AgodaCustomer Experience Team Manager - Flights at Agoda

  • Peter NghePeter Nghe

    <ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited

  • Robbie WangRobbie Wang

    Customer Experience Assistant Team Leader at Honda New ZealandCustomer Experience Assistant Team Leader at Honda New Zealand

  • Siyanda BlouwSiyanda Blouw

    Customer Experience Team Leader at LulaCustomer Experience Team Leader at Lula

CREATE PROFILE
Sara Muhammad Yaqoob Siddiqui