Sarah Uzair
Operations And Sales Manager
Lahore
Summary
Seasoned professional with a strong background in sales, operations management, and business development. Proven track record of successfully leading teams through onboarding processes for major multinational corporations such as PepsiCo International, Nestle, and Tetra Pak. Currently focused on enhancing customer relations with Australia's top insurance groups including AP-Fleet, Allianz, and NRMA. Skilled in managing a variety of projects, from client onboarding to process improvements, showcasing a diverse range of experience in complex environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
ALL SYDNEY TOW TRUCK
01.2024 - Current
- Led a 10-member team to streamline dispatch-backend coordination, improving NSWFT audit compliance in accident response cases.
- Developed and implemented SOPs enhancing onboarding and operational consistency, reducing ETA for Allianz, AP Fleet and NRMA from 60+ minutes to consistently meeting the 60-minute target.
- Secured NRMA approval of SOPs, which were later shared with Porsche Australia as a benchmark for operational excellence.
- Applied process auditing and workflow automation with Linksoft Tow Manager CRM to improve dispatch performance and reduce operational errors by 85%.
- Forged high-impact partnerships and streamlined escalation protocols for major insurance clients, elevating satisfaction scores and enabling national scale-up initiatives.
- Standardized reporting pipelines and centralized data collection across branches, giving leadership clear visibility into metrics for data-driven decision-making and consolidated multi-branch workflows and unified account management, strengthening service continuity and accelerating billing for high-value insurance and fleet partners.
- Managed client-facing operations, securing $167K+ monthly revenue and supporting expansion into Adelaide, Perth, and acquisitions like Digicall Insurance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Communications Specialist
USAID’S E-MOBILITY RESEARCH AND DEVELOPMENT CENTER (EMRDC)
01.2023 - 01.2024
- Secured PepsiCo International as EMRDC’s first client, leading a 5-month project to transition 1,000-vehicle fleets to electric three-wheelers, establishing a partnership model now replicated with other multinationals.
- Developed EMRDC’s first commercialization plan, gaining USAID Washington DC approval, expanding international visibility, and driving new funding inquiries that positioned EMRDC as Pakistan’s leading EV testing facility.
- Conducted high-level interviews with industry leaders and policymakers, including the Governor of the State Bank of Pakistan, using insights to shape EMRDC policy recommendations and strengthen its role in national EV strategy.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Communicated company promotions and services to clients to increase brand awareness and overall revenue.
Global Business Development and Sales Manager
MOBINITY GLOBAL
01.2023 - 01.2023
- Secured international clients from Spain, USA, and Australia via Upwork, leading to successful Amazon store launches for clients in diverse industries, including tumblers and dog beds.
- Crafted SEO-optimized content for Amazon webpages, utilizing Helium 10 to enhance visibility and sales.
- Streamlined the recruitment process, improving hiring efficiency by introducing KPIs and a structured interview process.
- Successfully managed a global team of 20, optimizing workflows and consistently achieving sales targets every month.
- Built a high-performing sales team by recruiting top talent, providing ongoing training, and fostering a collaborative work environment.
Machine to Machine Key Account Manager
TELENOR PAKISTAN (PVT.) LIMITED
01.2022 - 01.2023
- Successfully led cross-selling, upselling, and contract renewal initiatives for all M2M corporate accounts in Telenor’s central region.
- Initiated the $33 million Smart Water Meter Project for Water and Sanitation Agency Lahore, Telenor’s largest nationwide M2M initiative.
- Improved client payment recovery rates from 38% to 93% in six months (July 2022 - December 2022) by analyzing payment histories and resolving longstanding collection issues.
- Collaborated with clients to review records, worked with top management for approvals, and provided clear justifications for outstanding payables.
- Strengthened client relationships through transparent communication, process improvements, and successfully transitioned clients from delayed payment practices to a 30-day payment schedule, recovering significant payments pending for 5-7 years.
- Managed the Power Information Technology Company (PITC) account, resolving 5+ years of pending payment issues in under 3 months and securing 15,000 new M2M SIM connections in less than four months.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Key Account Manager
CHINA MOBILE PAKISTAN (CMPAK)
01.2018 - 01.2022
- Managed a revenue portfolio consisting of 40+ corporate accounts including multinational, software houses, retail, and government clients, including Nestlé Pakistan, Tetra Pak Pakistan Private Limited, Interwood Mobel Private Limited, Multinet Pakistan Private Limited, and Punjab Land Records Authority (PLRA), consistently achieving the assigned sales, payment collection and contract renewal targets.
- Led Nestlé Pakistan’s Milk Collection Project (2,500 GB Data Pool) in the Punjab region, coordinating cross-functional teams to ensure timely, budget- compliant, and high-quality delivery.
- Secured the project by directly submitting a winning proposal to Nestlé Lisbon, Portugal, surpassing competitors and driving a $5,000 increase in data revenue while enabling business expansion.
- Successfully delivered Dedicated Internet Access (DIA) for Next Bridge Private Limited and data solutions including Virtual Private Branch Exchange (VPBX) and Mobile Broadband Broadband (MBB) for clients such as Tetra Pak, Arbisoft, and Transpower Industries, ensuring seamless service delivery and strengthening business relationships.
- Oversaw network boosting projects for clients like Interwood Mobel, managed service delivery for hospitality-related clients including Hotel One, and Transpower Industries Private Limited improving connectivity and driving revenue compliance.
- Achieved 94%+ payment collection across the portfolio, ensuring timely payments from all accounts within a 30–60-day cycle.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Education
MBA - Marketing and Finance
Lahore University of Management Sciences
01.2015 - 01.2017
BBA - Marketing And Media Sciences
Lahore School of Economics
01.2010 - 01.2014
Skills
Near-native English speaker (IELTS Band 8)
Timeline
Operations Manager
ALL SYDNEY TOW TRUCK
01.2024 - Current
Communications Specialist
USAID’S E-MOBILITY RESEARCH AND DEVELOPMENT CENTER (EMRDC)
01.2023 - 01.2024
Global Business Development and Sales Manager
MOBINITY GLOBAL
01.2023 - 01.2023
Machine to Machine Key Account Manager
TELENOR PAKISTAN (PVT.) LIMITED
01.2022 - 01.2023
Key Account Manager
CHINA MOBILE PAKISTAN (CMPAK)
01.2018 - 01.2022
MBA - Marketing and Finance
Lahore University of Management Sciences
01.2015 - 01.2017
BBA - Marketing And Media Sciences
Lahore School of Economics
01.2010 - 01.2014
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