Sarah Shaikh

As HR Manager, led end-to-end human resource operations and client support initiatives.

• Managed full-cycle recruitment across multiple departments, successfully sourcing and onboarding top talent.
• Designed and implemented HR policies that improved employee engagement and retention.
• Led a team of HR professionals, ensuring efficient project alignment and timely deliverables.
• Fostered partnerships with recruitment agencies and academic institutions to strengthen talent acquisition pipelines.
• Acted as the primary liaison between clients and internal teams, ensuring clear communication and high satisfaction.
• Monitored project timelines and deliverables, conducting regular status updates for stakeholders.
• Negotiated and drafted key client contracts, achieving favorable terms.
• Developed a scalable product support system, improving customer service efficiency and accuracy.
• Successfully delivered a major HR project within time and budget constraints.
• Participated in client meetings and created tailored, client-facing materials to support strategic discussions.

• Resolved employee relations issues promptly and effectively, fostering a positive workplace environment.
• Designed and implemented a wellness program that reduced employee absenteeism by 20%.
• Administered employee access control systems, including card management and issue resolution.
• Managed relationships with international clients, ensuring HR services consistently met expectations and achieved high satisfaction levels.
• Identified and executed process improvements that enhanced operational efficiency and client experience.
• Collaborated with cross-functional teams to assess client needs and deliver customized HR solutions.
• Maintained detailed documentation of client communications, project milestones, and feedback to support continuous improvement initiatives.

• Led a virtual assistant and customer support team, ensuring smooth operations and high client satisfaction.
• Trained and mentored 5–10 batches of team members, enhancing service quality and performance.
• Monitored key performance metrics and implemented improvements for sustained excellence.
• Served as the main liaison between clients and the team, ensuring alignment on goals and deliverables.
• Delivered high-impact project results, consistently exceeding performance benchmarks.
• Designed onboarding workflows and training materials to boost efficiency and productivity.
• Cultivated a collaborative team culture that supported motivation and professional development.Successfully led a virtual assistant and customer support team, ensuring seamless operations and high client satisfaction
• Trained and mentored approximately 5-10 batches of team members, equipping them with essential skills to excel in client service and virtual assistance
• Monitored team performance metrics, identifying areas for improvement and implementing effective strategies to achieve consistent excellence
• Acted as the primary liaison between the team and clients, ensuring clear communication and alignment on deliverables
• Delivered outstanding project outcomes, consistently meeting or exceeding client expectations and performance benchmarks
• Developed and implemented training materials and workflows to streamline onboarding and enhance productivity
• Fostered a positive and collaborative team environment, driving motivation and professional growth among team members