MS Office, Android Development, IOS Development, Graphic Designing
Saqlain Javaid
Customer Care Representative
Lahore, Punjab,PB
Summary
Dynamic customer care professional with a proven track record at Resource Service Group, enhancing customer satisfaction through effective complaint handling and proactive issue resolution. Skilled in CRM software and active listening, I excel in high-pressure environments, consistently delivering exceptional service and fostering positive customer relationships.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Care Executive
Resource Service Group
10.2024 - 06.2025
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Customer Care Representative
IBEX
07.2023 - 03.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Assistant Manager
Marna Hotel, Dubai
06.2022 - 05.2023
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Android Developer
Climax Digital Marketing Agency
01.2020 - 04.2022
- Integrated APIs for seamless communication between app components and backend systems.
- Developed user-friendly interfaces using Material Design principles, boosting overall app usability.
- Implemented Firebase services for real-time data synchronization across devices, enhancing user collaboration capabilities.
Android Developer
Future Vision Technology
02.2019 - 01.2020
- Created custom mobile applications using native technologies.
- Consistently used Android SDK to produce highly effective and nuanced content.
- Reduced application crashes by proactively monitoring crash analytics reports and addressing any issues found.
- Worked closely with UI/UX designers to translate wireframes into fully functional Android apps that met both design specifications and user requirements.
Graphic Designer
APCOMS
07.2016 - 01.2017
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created digital image files for use in digital and traditional printing methods.
Education
Bachelor of Science - Software Engineering
Army Public College of Management And Sciences
Rawalpindi, Punjab, Pakistan 04.2001 -
Associate of Science - Pre-Engineering
Misali Zakariya Higher Secondary School
Muzaffargarh, Punjab, Pakistan 04.2001 -
High School Diploma -
The Pakistan Foundation High School
Narowal, Punjab, Pakistan 04.2001 -
Skills
Customer response
Customer support
Complaint handling
Staff training
CRM software proficiency
Excellent problem-solving skills
Customer service
Computer skills
MS office
Time management
Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of Vote Management System.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Agent of the Month through effectively helping with customer problem.
Software
Timeline
Customer Care Executive
Resource Service Group
10.2024 - 06.2025
Customer Care Representative
IBEX
07.2023 - 03.2024
Assistant Manager
Marna Hotel, Dubai
06.2022 - 05.2023
Android Developer
Climax Digital Marketing Agency
01.2020 - 04.2022
Android Developer
Future Vision Technology
02.2019 - 01.2020
Graphic Designer
APCOMS
07.2016 - 01.2017
Bachelor of Science - Software Engineering
Army Public College of Management And Sciences
04.2001 -
Associate of Science - Pre-Engineering
Misali Zakariya Higher Secondary School
04.2001 -
High School Diploma -
The Pakistan Foundation High School
04.2001 -