Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saqib Noman Malik

Manager Operations
Karachi

Summary

Accomplished Operations Manager with a proven track record at Bahria Town, enhancing customer through strategic planning and effective team leadership. Expert in operations management and performance evaluations, adept at fostering staff development and executing process improvements. Skilled in financial management and CRM, consistently achieving corporate objectives and driving business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager Operations

Bahria Town Karachi
11.2021 - 05.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Co-ordinate with different departments & execution of operational affairs from the concerned departments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with clients through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Deputy Manager Operations

Bahria Town
01.2018 - 10.2021
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Approved clients cases through software which includes surcharge waver, possession cases & amalgamation cases etc.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

Assistant Manager Operations

Bahria Town
03.2016 - 12.2017
  • Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
  • Legal minutes or draft the subject regarding the customer issues.
  • Allotment of plots as per approvals from land and development department.
  • Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Improved customer satisfaction closely monitoring service quality and addressing issues promptly.
  • Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.

Operations Team Lead

Bahria Town Pvt Ltd
01.2015 - 02.2016
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Email correspondence with clients and resolved their queries from concerned departments.
  • Record updation and maintenance.
  • Led a team of professionals to achieve project goals on time and within budget constraints.

Customer Relationship Officer (CRO)

Bahria Town Pvt Ltd
05.2014 - 12.2014
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Operate and maintain CRM and generate vouchers
  • Update and approved the cases from finance department.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed customer relations on ongoing basis to maximize customer retention.

Junior Accountant

Customer Office Pakistan
01.2012 - 04.2014
  • Prepared journal entries and entered into system using [Software].
  • Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
  • Assisted with preparation of monthly financial statements.
  • Reconciled month-end totals for timely and accurate reporting of financial information.
  • Compiled and analyzed financial information to prepare entries for general ledger accounts.
  • Provided support during audits by gathering requested documentation and answering questions from auditors.

Education

Bachelor of Commerce - Bachelor of Commerce

University Of Karachi
Karachi, Sindh, Pakistan
04.2001 -

FSc Pre Engineering - Inter Science

Islamia College Karachi
Karachi, Sindh, Pakistan
04.2001 -

Matriculation - Matriculation-Science

KPT School Karachi
Karachi, Sindh, Pakistan
04.2001 -

Skills

    Team Leadership

    Operations Management

    Strategic Planning

    Performance Management

    Time Management

    Staff Development

    Financial Management

    Customer Relationship Management (CRM)

    Verbal and written communication

    Performance Evaluations

Certification

F & B Production and Service Course from (PI THM)

Timeline

Manager Operations

Bahria Town Karachi
11.2021 - 05.2023

Deputy Manager Operations

Bahria Town
01.2018 - 10.2021

Assistant Manager Operations

Bahria Town
03.2016 - 12.2017

Operations Team Lead

Bahria Town Pvt Ltd
01.2015 - 02.2016

Customer Relationship Officer (CRO)

Bahria Town Pvt Ltd
05.2014 - 12.2014

Junior Accountant

Customer Office Pakistan
01.2012 - 04.2014

Bachelor of Commerce - Bachelor of Commerce

University Of Karachi
04.2001 -

FSc Pre Engineering - Inter Science

Islamia College Karachi
04.2001 -

Matriculation - Matriculation-Science

KPT School Karachi
04.2001 -

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Saqib Noman MalikManager Operations