Hi, I’m
Saqib Khattak
Healthcare Management Consultant
Nowshera, Khyber Pakhtunkhwa
Summary
Dedicated and professional individual with a proven track record in public health, biomedical research, health laboratory services, business development, finance, and management consulting. Skilled at identifying and resolving issues, implementing strategic improvements leveraging emerging technologies for optimal operational efficiency. Adept communicator with a history of fostering positive relationships and surpassing objectives.
Overview
10
years of professional experience
7
Certifications
4
Languages
Work History
Qazi Hussein Medical Complex
Medical Laboratory Scientist
06.2022 - Current
Job overview
- Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
- Developed comprehensive training programs for new hires and ongoing education for existing staff members.
- Improved turnaround times for test results through effective time management and prioritization of tasks.
- Facilitated strong communication between lab staff, physicians, nurses, and other healthcare professionals to ensure seamless collaboration on patient care.
- Collaborated with interdisciplinary healthcare teams to provide accurate diagnostic information for effective treatment planning.
- Streamlined workflow by maintaining a well-organized and efficient work environment.
- Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
- Promoted a culture of continuous improvement within the lab by identifying opportunities for process optimization and championing change initiatives.
- Reduced errors in test results by implementing rigorous quality control measures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
- Conducted detailed microbiological cultures to identify infectious agents, enhancing treatment outcomes.
- Optimized use of laboratory information systems to ensure efficient data management and reporting.
- Participated in external audits, demonstrating compliance with national laboratory standards.
- Fostered culture of innovation, encouraging exploration of new technologies and methodologies in laboratory setting.
- Contributed to public health initiatives by conducting epidemiological surveillance testing.
- Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.
- Managed a team of medical technologists, providing coaching and guidance to ensure optimal performance.
- Established rigorous safety protocols within the lab, reducing workplace accidents and ensuring compliance with OSHA standards.
- Ensured compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
- Improved patient safety by maintaining strict quality control measures on all laboratory equipment and processes.
- Identified areas for improvement in laboratory operations, implementing changes that led to increased productivity and cost savings.
- Utilized various medical laboratory equipment to conduct tests and analyses.
Legacy Clinics and Diagnostics Ltd.
Management Consultant
05.2021 - 05.2022
Job overview
- Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
- Leveraged industry best practices to drive continuous improvement efforts within client organizations.
- Conducted thorough assessments of clients'' operational structures, recommending actionable steps for improvement.
- Identified key performance indicators, enabling clients to monitor progress towards business objectives.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Collaborated with cross-functional teams to develop comprehensive business plans and strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
- Optimized resource allocation by identifying inefficiencies and implementing cost-saving measures.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Facilitated client negotiations resulting in mutually beneficial agreements and long-term partnerships.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
Maximus: New York State of Health
Consumer Services Specialist III
10.2019 - 02.2020
Job overview
- Administered CRM software to track resolutions, and enhanced customer interaction efficiency by 50%.
- Improved performance metrics related to call handling time, resolution rates, and overall satisfaction scores by 75%.
- Developed rapport with customers, earning trust through active listening and empathetic responses.
- Promoted a positive work environment by actively supporting colleagues during peak hours or when dealing with challenging scenarios.
- Managed escalated calls professionally, diffusing difficult situations to ensure customer satisfaction.
- Implemented feedback from quality assurance reviews, demonstrating adaptability and commitment to continuous improvement.
- Provided expert product knowledge when assisting customers with inquiries about features, benefits, pricing, installation guidelines or troubleshooting tips.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Johns Hopkins Center for Bioengineering; Associated Project: MBA, JHU Carey Business School
Project Management Consultant
02.2018 - 05.2018
Job overview
- Modeled target customer segmentation of 35%, using data analysis of U.S. population data dictionaries. Forecasted a potential market revenue of $9 million per year by implementing industry product segmentation methodology.
- Innovated a pricing strategy by modeling Bertrand analysis based on customer willingness-to-pay survey results and competitor pricing analysis.
- Structured project capital budget of $165,000. Streamlined the budget for R&D, legal and regulatory affairs, operational costs, manufacturing, distribution, and facilities.
- Performed NPV analysis using Crystal Ball on the capital budget allocation to analyze the profitability of the projected investment, conceptualized the breakeven point in two years, and expedited 30% growth, with a total enterprise value of $14.6 million forecasted.
- Applied knowledge of project management life cycle to keep project work moving smoothly.
Legacy Clinics and Diagnostics Ltd.; Associated Project: MBA, JHU Carey Business School
Healthcare Consultant
10.2017 - 03.2018
Job overview
- Promoted business model operations for a 35% revamp using data mining and data analysis of annual health statistics, public and private sector hospitals, salaries of public sector hospital employees, medical equipment, performance-based financing, and funding sources.
- Reduced mean patient waiting times by 25 minutes, incorporating Kingman's Law methodology, assessing variability, utilization, and service time analysis.
- Doubled effectiveness and efficiency by computing data envelopment analysis using the module solver in Excel to analyze numerous decision-making units.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed strong relationships with key stakeholders in the healthcare industry, positioning clients as trusted partners within their respective markets.
- Developed customized healthcare strategies for clients, resulting in enhanced operational efficiency and patient satisfaction.
- Evaluated the efficacy of existing healthcare programs using performance metrics, enabling informed decisions about program continuation or modification.
- Evaluated technological solutions for integration within client organizations, considering factors such as cost, functionality, and potential impact on patient care.
- Spearheaded the development and execution of marketing strategies for healthcare organizations, raising brand awareness and attracting new patients or clients.
- Analyzed complex data sets to identify trends and areas of improvement, leading to the development of targeted action plans.
Din Medicare and Cardiac Care Center
Diagnostic Lab Manager
08.2015 - 06.2016
Job overview
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
DUKE-NUS Graduate Medical School (Laboratory of virus evolution)
Research Assistant Internee
04.2015 - 06.2015
Job overview
- Operated specialized laboratory equipment to carry out experiments.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Participated in research projects by designing and executing experiments.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Assisted scientists by collecting and organizing laboratory data.
- Compiled research findings and constructed publications using media appropriate to the discipline.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Education
Johns Hopkins University, Carey Business SchoolBaltimore, MD
MBA from Health Care Management
04.2001
University Overview
- [Dean's Merit Scholarship], [2017] from [Dean, JHU, Carey Business School]
- Recipient of [One Carey Business Case Competition Winner, [Spring, 2018]
Iowa State UniversityAmes, IA, USA
Master of Science from Biomedical Science
04.2001
University Overview
- Thesis Statement: [Gynecological Cancers, Inequity of healthcare resources for women in developing countries, a management perspective.]
International Medical UniversityMalaysia
Bachelor's of Biomedical Science (Honors)
04.2001
University Overview
- Thesis Statement: [A study to evaluate the anti-proliferative potential and hemolytic toxicity of dendrimer stabilized hybrid lipid vesicular packets of Paclitaxel against MDA-MB231 Breast Carcinoma Cell lines.]
- Dissertation: [Current trends in gynecological cancers]
- [Vice President Medical Sciences], [Student Representative Council]
- [Volunteer], [Health Screening of Child Orphans, Ti-Ratana Residency], [2014]
- [Chief Event Organizer], [Smile of Deaf Angels], [2013]
- [Delegate, Global Healthcare Annual International Conference], [2012]
Skills
Business Development
Operations management
Healthcare regulations
Healthcare administration
Teamwork and collaboration
Strategic planning
Project management
Financial analysis
Business planning
Adaptability
Analytical thinking
Relationship building
Team building
Problem-solving aptitude
Clinical research
Organizational skills
Effective communication
Critical thinking
Adaptability and flexibility
Affiliations
- Bachelor's Degree accredited by WES USA, Institute of Biomedical Science (IBMS) UK, Higher Education Commission Pakistan and Malaysia Qualifications Agency (MQA).
Certification
MLS - Medical Laboratory Scientist
Timeline
McKinsey.org Forward Program
07-2025
Medical Laboratory Scientist
Qazi Hussein Medical Complex
06.2022 - Current
Management Consultant
Legacy Clinics and Diagnostics Ltd.
05.2021 - 05.2022
Consumer Services Specialist III
Maximus: New York State of Health
10.2019 - 02.2020
Certified [Business Administrator], [Johns Hopkins University, Carey Business School]
09-2019
Certified [Project Management Professional], [Johns Hopkins University, Carey Business School]
09-2019
Certified [Business Consultant], [Johns Hopkins University, Carey Business School]
09-2019
Certified [Healthcare Manager], [Johns Hopkins University, Carey Business School]
09-2019
Project Management Consultant
Johns Hopkins Center for Bioengineering; Associated Project: MBA, JHU Carey Business School
02.2018 - 05.2018
Healthcare Consultant
Legacy Clinics and Diagnostics Ltd.; Associated Project: MBA, JHU Carey Business School
10.2017 - 03.2018
MLS - Medical Laboratory Scientist
09-2015
[Biomedical Scientist], [Institute of Biomedical Science, UK and Malaysian Qualifications Agency]
09-2015
Diagnostic Lab Manager
Din Medicare and Cardiac Care Center
08.2015 - 06.2016
Research Assistant Internee
DUKE-NUS Graduate Medical School (Laboratory of virus evolution)
04.2015 - 06.2015
Johns Hopkins University, Carey Business School
MBA from Health Care Management
04.2001
Iowa State University
Master of Science from Biomedical Science
04.2001
International Medical University
Bachelor's of Biomedical Science (Honors)
04.2001