Sanwal Feroz
Portsmouth,UK
Summary
Highly motivated and skilled DevOps Engineer with a strong background in project management and technical support. Committed to optimizing software development processes through automation, cloud technologies, and collaboration. Seeking a challenging position as a DevOps Engineer to contribute to the success of a dynamic organization.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Technical Project Manager
Site Inspector Pro
Lahore, Pakistan
12.2019 - 09.2021
- Led cross-functional teams in the successful execution of website audit projects, ensuring on-time delivery and client satisfaction.
- Developed and implemented project management methodologies, resulting in increased efficiency and productivity.
- Collaborated with clients to gather requirements, identify technical challenges, and deliver customized solutions.
- Managed project budgets, timelines, and resources to ensure successful project completion.
- Assessed data security and compliance to GDPR regulations.
- Executed performance reports and submitted to management for review.
Operations Support Analyst
NB Solutions
Lahore, Pakistan
06.2018 - 12.2019
- Provided technical support and troubleshooting assistance to clients, resolving issues promptly and ensuring customer satisfaction.
- Assisted in the installation, configuration, and maintenance of enterprise software systems.
- Conducted training sessions for end-users to improve their understanding and usage of software applications.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Installed new software for users and monitored version and patch update requirements.
Education
MSc Project Management - Project Management
University of Portsmouth
Portsmouth, England 09.2021 - 09.2022
Bachelor of Science - Computer Science
University of South-Asia
Lahore, Punjab 09.2017 - 09.2021
Skills
- Project Management
- Strong Analytical Skills
- ERP
- Technical Support
- Collaboration
- Communication
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Coding and Scripting
- Cloud Skills
- Configuration
- Automation
- Version Management
Accomplishments
- Improved the uptime of a critical production system by 99.9%
- Reduced the time to deploy new code by 50%
- Resolved product issue through consumer testing.
Languages
English
Fluent
Timeline
MSc Project Management - Project Management
University of Portsmouth
09.2021 - 09.2022
Technical Project Manager
Site Inspector Pro
12.2019 - 09.2021
Operations Support Analyst
NB Solutions
06.2018 - 12.2019
Bachelor of Science - Computer Science
University of South-Asia
09.2017 - 09.2021
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