ABDUL SANAN SHAFI
Software Engineer
FAISALABAD
Summary
Software Engineer with 5+ years of experience in backend development and payroll/HR integrations. Strong expertise in .NET , .NET Core , REST & Soap APIs, and AWS. Skilled in Workday, UKG, ADP integrations etc.. to automate payroll processes and improve data accuracy. Additional frontend skills in HTML, CSS, Razor, JavaScript, and AJAX for building dashboards and UI enhancements. Proven track record of delivering integrations that save time, improve compliance, and enhance scalability.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Software Engineer
PayActiv SDS-IT, Islamabad
01.2023 - Current
- Built and maintained .NET / .NET Core and AWS services for payroll/HR integrations, supporting 1000 + enterprise partners.
- Designed and implemented REST and SOAP API workflows for partner onboarding across Workday, UKG, ADP, reducing integration delivery time by 40%.
- Developed secure data mapping/ETL processes for payroll & employee profiles with validation, auditing, and error handling, cutting data errors by 30%.
- Created reusable modules , standardizing integrations and reducing development effort by 20%.
- Implemented monitoring & logging (health checks, retries, alerts), increasing partner integration uptime to 99.9%.
- Troubleshot production incidents end-to-end with product/support teams; performed RCA and shipped fixes, reducing critical incident resolution time by 25%.
- Built internal dashboards using HTML, CSS, Razor, JavaScript, AJAX, improving visibility into job status and throughput for 3+ internal teams.
- Used Postman for contract tests, documented APIs and runbooks in Confluence, and managed version control with Git/TFS, improving onboarding of new engineers.
Lead Technical Support - Product & Escalations
PayActiv SDS-IT, Islamabad
01.2019 - 01.2023
- Progressed from Technical Support Engineer → Escalations Specialist → Team Lead, demonstrating career growth and leadership.
- Led Tier II support for high-priority issues and product escalations, handling an average of 500+ escalations per week with a resolution success rate of 90%.
- Investigated complex backend issues involving APIs, server-side errors, and integration failures, reducing average incident resolution time by 60%.
- Collaborated with engineering and QA teams to reproduce bugs and propose fixes, ensuring faster deployment of patches and reducing recurring incidents by 90%.
- Authored internal documentation and escalated unresolved issues to developers, improving knowledge base usage by 85%.
- Mentored and trained 10+ junior resources, streamlined workflows, and improved service resolution KPIs by 70%.
- Gained deep expertise in fintech platforms, user account systems, and backend debugging, contributing to overall product stability and partner satisfaction.
Web Developer
Fiverr
01.2018 - 01.2019
- Built and customized WordPress websites using HTML, CSS, and PHP.
- Configured themes, plugins, and responsive design layouts.
- Performed site testing, debugging, and on-page SEO.
Education
BS - Software Engineering
University of Sargodha
01.2018
Skills
C#
NET
NET CORE
REST & SOAP API's
HTML
CSS
undefinedAwards
- Employee of the Month (2020),
- Employee of the Year (2021, 2022),
- Employee of the Quarter (2022)
Timeline
Software Engineer
PayActiv SDS-IT, Islamabad
01.2023 - Current
Lead Technical Support - Product & Escalations
PayActiv SDS-IT, Islamabad
01.2019 - 01.2023
Web Developer
Fiverr
01.2018 - 01.2019
BS - Software Engineering
University of Sargodha
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