Sanabil Ahmed Shaikh
Karachi
Summary
A dedicated person building long-term relationships with key clients. Increasing the online business and expanding sales. Creating sales plans to generate revenue involves researching, monitoring, and analyzing industry trends.
Overview
5
5
years of professional experience
Work History
Marketing Executive
Icon Global Pvt. Ltd.
12.2023 - Current
- Develop and implement email marketing strategies and campaigns to promote products, services, and special offers.
- Collaborate with designers to create visually appealing email templates.
- Monitor and analyze campaign performance metrics such as open rates, click-through rates, and conversions.
Website Management
Icon Global Pvt. Ltd.
02.2023 - Current
- Increase the website clients ratio and expand the online sale up to $1M.
- Manage product listings, pricing, and inventory updates on e-commerce platforms.
- Manage day-to-day operations of the website, ensuring all content, images, and functionality are up-to-date.
Customer Service & Retention Specialist
Icon Global Pvt. Ltd.
11.2021 - Current
- Give customers information about products and services, and process returns. Selling products to customers keeping their demands in mind.
- Develop and execute retention strategies to maintain and grow the customer base. Upsell or cross-sell additional products or services aligned with customer needs.
- Build and maintain strong relationships with key customers to promote loyalty.
Scheduling Coordinator
Appedology Pvt. Ltd.
08.2021 - 11.2021
- Making calls in multiple facilities to obtain the records (Medical, billing, employment, claim & benefit)
- Touch 50 files a day
- Records from at least 05 facilities per day
Customer Support Executive
Ibex.
03.2020 - 04.2021
- Customer handling via chats, emails & calls
- Help customers about services, process refunds when necessary
Education
Masters in Commerce -
University of Karachi
Karachi12-2025
Bachelors in Commerce -
University of Karachi
01.2022
Intermediate - undefined
DJ Sindh Govt. Science College
01.2018
Skills
MS Office
MS Excel
Inventory Management
QuickBooks
Time Management
Data Management
Account Management
Languages
English
Urdu
Timeline
Marketing Executive
Icon Global Pvt. Ltd.
12.2023 - Current
Website Management
Icon Global Pvt. Ltd.
02.2023 - Current
Customer Service & Retention Specialist
Icon Global Pvt. Ltd.
11.2021 - Current
Scheduling Coordinator
Appedology Pvt. Ltd.
08.2021 - 11.2021
Customer Support Executive
Ibex.
03.2020 - 04.2021
Intermediate - undefined
DJ Sindh Govt. Science College
Masters in Commerce -
University of Karachi
Bachelors in Commerce -
University of Karachi
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