Sana Zia Kazmi
Islamabad
Summary
Accomplished Operations and Project Management Leader with over 10 years of experience spearheading large-scale digital transformation and operational excellence within national government entities. Hold an advanced degree in Management Science, and a proven history of driving nationwide initiatives, streamlining complex processes, and managing multi-million-dollar service portfolios across banking, telecom, and government sectors. Recognized for expertise in stakeholder engagement, regulatory compliance, and business development, consistently delivering measurable gains in efficiency, service quality, and revenue growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director (Digital Identity Solutions)
NADRA Technologies
Islamabad
12.2023 - Current
- Directed the end-to-end national integration of a biometric verification platform, a critical digital infrastructure project serving Pakistan's banking, telecommunications, and public sector, ensuring 100% compliance with national security protocols.
- Managed a high-value portfolio of 500+ corporate accounts, overseeing a network of 7,000+ system access points; implemented performance metrics that reduced average service turnaround time by 15%, significantly enhancing client satisfaction.
- Authored and deployed comprehensive operational manuals and Standard Operating Procedures (SOPs) for the department, standardizing workflows and increasing operational efficiency by 20%.
- Pioneered new market engagement strategies, leading negotiations and securing contracts for biometric service offerings, directly contributing to revenue growth and market expansion.
Assistant Director (National Field Operations)
NADRA Operations
Islamabad
02.2013 - 12.2023
- Held full operational responsibility for a network of 113 regional and mobile registration centers, ensuring strict adherence to national identity policy and stringent quality standards across all field activities.
- Designed and executed a proactive inspection and quality assurance framework that identified process gaps and enhanced service quality, resulting in a 25% reduction in formal customer complaints.
- Conceived and led impactful mobile registration drives, extending government services to remote and vulnerable communities, thereby promoting financial and social inclusion for underserved populations.
- Liaised directly with Headquarters to develop, secure budget for, and implement large-scale operational plans, playing a key role in national policy execution and resource allocation.
Education
Master of Science (MS) - Management Science
Allama Iqbal Open University
01.2020
Master of Business Administration (MBA) -
Fatima Jinnah Women University
01.2011
Bachelor of Commerce (B.Com) -
Rawalpindi College of Commerce
01.2007
Skills
- Operations Management
- Strategic Planning & Execution
- P&L Oversight
- Large-Scale Deployment
- Quality Assurance
- SOP Development & Implementation
- Process Re-engineering
- Project Management
- End-to-End Project Delivery
- Agile Methodologies
- Waterfall Methodologies
- Budget Management & Allocation
- Risk Mitigation
- Cross-Functional Team Leadership
- Client & Stakeholder Relations
- Key Account Management (B2B & B2G)
- Contract Negotiation
- Executive Reporting
- Partnership Development
- Service Level Agreement (SLA) Management
- Compliance & Security
- Regulatory Adherence
- Biometric Identity Verification
- National Policy Implementation
- Data Integrity Protocols
- Audit Preparedness
- Business Leadership
- Business Development
- Market Analysis
- Revenue Growth Strategies
- Team Building & Mentoring
- Performance Management
- Training Program Development
Certification
- Professional Skills Development Certification | Growth Academy
- Effective Business Communication | Carnelian Services
- Advanced Microsoft Office Suite | NADRA Learning & Development Center (NLDC)
- Functional English Course | Fatima Jinnah Women University
Volunteer Experience
Provided pro-bono operational strategy and administrative leadership for non-profit community outreach projects, focusing on the registration and documentation of vulnerable populations to facilitate their access to government services.
Languages
- Urdu, Native Proficiency
- English, Professional Working Proficiency (Advanced written and reading comprehension; Intermediate verbal communication)
Timeline
Assistant Director (Digital Identity Solutions)
NADRA Technologies
12.2023 - Current
Assistant Director (National Field Operations)
NADRA Operations
02.2013 - 12.2023
Master of Science (MS) - Management Science
Allama Iqbal Open University
Master of Business Administration (MBA) -
Fatima Jinnah Women University
Bachelor of Commerce (B.Com) -
Rawalpindi College of Commerce
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