CRM
Hi, I’m
Sana Jahangir
Administrative Operations Specialist
Islamabad,PB
Summary
Driven Administrative Operations Specialist with a proven track record at Prep Prime, enhancing operational efficiency and interdepartmental communication. Skilled in MS Office and CRM management, adept at leveraging tech savviness and a results-driven approach to streamline processes and improve customer satisfaction. Expert in managing multiple tasks efficiently, demonstrating significant improvements in administrative functions
Overview
9
years of professional experience
4
Certification
Work History
Prep PrimeHouston, Texas
Administrative Operations Specialist
04.2023 - Current
Job overview
- Maximized sound operations by continually reviewing administrative functions, leading to a 20% increase in process efficiency over six months.
- Facilitated internal communications by distributing relevant information to over 200 stakeholders in a timely manner, improving inter-departmental response times by 15%.
- Supported executive staff by managing calendars, appointments, and correspondences, optimizing time management for 5 executives and increasing their productivity by 30%.
- Utilized a variety of office application tools and systems to generate detailed reports, enhancing data visibility and accuracy across the organization.
- Led a virtual assistant (VA) team based in-country, coordinating effectively with various departments to improve overall operational efficiency.
Sharq Al Qamar Seihat, Eastern Arabia
Recruitment and Operations Coordinator
11.2015 - 12.2018
Job overview
- Enhanced customer satisfaction by resolving issues for 95% of clients within 24 hours, leading to a 15% increase in overall customer satisfaction ratings.
- Hired and managed a team of 10 staff, ensuring proper training and alignment with company objectives, which resulted in a 25% increase in team performance metrics.
- Utilized Zoho and QuickBooks to create accurate invoices for 200+ clients monthly, ensuring timely billing and reducing invoice discrepancies by 40%.
- Collaborated with area managers to evaluate operational needs and optimize plans, leading to a 20% improvement in efficiency across departments.
Education
University of Sargodha
Bachelor of Arts from Education Administration
07.2018
Pakistan International School AL-Khobar
High School Diploma
07.2015
Skills
- Office Administration
Document Management
Records Management
Tech Savviness
Efficient Task Manager
Results-Driven Approach
Effective Multi-tasker
MS Office
Data Analysis
CRM Management
Spreadsheet Management
Software
MS Office
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- MS Excel (365 Functions): Harnessing the Might of Excel
- Google Digital Garage: Fundamentals of Digital Marketing
- Diploma in Office Management Skills
- HubSpot Email Marketing Certification
Timeline
Administrative Operations Specialist
Prep Prime
04.2023 - Current
Recruitment and Operations Coordinator
Sharq Al Qamar
11.2015 - 12.2018
University of Sargodha
Bachelor of Arts from Education Administration
Pakistan International School AL-Khobar
High School Diploma
Similar Profiles
Sana JahangirSana Jahangir
Administrative Operations Specialist at Prep PrimeAdministrative Operations Specialist at Prep Prime
Rayvenique HardyRayvenique Hardy
Customer Care Representative at Amazon Prime PrepCustomer Care Representative at Amazon Prime Prep
Terria BostonTerria Boston
Dean of Student Life and Placement Coordinator at Prep for PrepDean of Student Life and Placement Coordinator at Prep for Prep
Muhammad Umer QureshiMuhammad Umer Qureshi
Freelance Full-stack Engineer at UpworkFreelance Full-stack Engineer at Upwork
Muhammad Wasey SalimeeMuhammad Wasey Salimee
Application Developer at Comsats University IslamabadApplication Developer at Comsats University Islamabad