Sana Haider
Email Marketing Executive
Lahore.,PB
Summary
“Want to be a member of honest team and prove myself by hard working, knowledge and sincerity towards organizational goals. Organization that provides opportunity for active participation in a challenging environment for self-evaluation, planning, co-ordination and expeditious communication of information” PERSONAL ATTRIBUTES: Result Driven, logical and methodical approach to achieving task and objectives. Identifying opportunities, provoking innovation & making things happen. Tolerant and understanding. Critical thinker- strong analytical skills. Good communication skills. Flexibility and Adaptability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Email Marketing Executive
Diginet Global
Lahore, Punjab
08.2023 - Current
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Wrote and distributed press releases to increase brand visibility.
- Convincing the client for being on board.
- Pitching the marketing idea.
- Helping for strategies in business development.
Customer Service Executive
Tribe Consultant
Karachi, Sindh
06.2021 - 01.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Evaluated interactions between associates and customers to assess personnel performance.
- Informed customers of upcoming promotions and deals to boost sales.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customers Service Representative
Uber Eats
Lahore, Punjab
04.2020 - 10.2020
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelors - undefined
Forman Christian College University
Intermediate - undefined
Kinnaird College For Women
01.2017 - 1 2019
Matriculation - undefined
The Public School
01.2015 - 1 2017
Skills
COMPUTER SKILLSundefined
Accomplishments
- Founding Member of Renaissance Club (Study Circle Group) at Forman Christian College University
- Completed Fiction Writing Course at LUMS
- Campus Ambassador of WALEE
- Worked at Mind Bridge as a CSR for 6 months
- Worked as a content writer for a charity organization “Educating Our Future”
- Worked as a customer service executive at Tribe Consulting for more than 6 months
- Working as an internee at Director General Population and Welfare Department, Punjab.
Certification
Certified [Fiction Writer] [Lums] - March-May
Timeline
Email Marketing Executive
Diginet Global
08.2023 - Current
Marketing [University of Pennsylvania) Wharton-School of Business
08-2023
Customer Service Executive
Tribe Consultant
06.2021 - 01.2023
Certified [Fiction Writer] [Lums] - March-May
03-2021
Customers Service Representative
Uber Eats
04.2020 - 10.2020
Intermediate - undefined
Kinnaird College For Women
01.2017 - 1 2019
Matriculation - undefined
The Public School
01.2015 - 1 2017
Bachelors - undefined
Forman Christian College University
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