Samreen Imran
Administration
Karachi
Summary
Multi tasking Junior Manager well known for creating positive workplace culture.
Problem-solver with talents for team building, as well as good customer relations aptitude and relationship-building skills.
Hardworking and passionate and eager to secure in Human Resource position. Ready to learn and help team member in achieve company goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Junior Manager Administration
Dolmen Private limited (Group Head office)
Karachi
1 2023 - Current
- Support in resume screening, scheduling Interviews and HR events.
- Support in HR administrative duties such as maintaining employee database file.
- Enhanced office efficiency by streamlining travel and accommodation processes for 50+ staff.
- Boosted event organization for conferences and workshops, improving attendee experience.
- Ensured operational readiness by managing stationery supplies, maintaining stock list for items.
- Secured filing system, resulting in safekeeping of confidential materials. Served as interpreter for CEO and chairman, enhancing high-level communication and task efficiency.
- Streamlined visitor reception, efficiently directing visitors daily and managing inquiries.
- Coordinated logistics for meetings, ensuring smooth operation and accurate minutes recording.
- Streamlined office operations for increased efficiency and reduced overhead costs
Administrative Assistant
H&M – (Puls Trading Far East Ltd)
Karachi
12.2016 - 12.2021
- Support in resume screening, scheduling Interviews and HR events.
- Support in HR administrative duties such as maintaining employee database file.
- Managed and maintained Vendor database for over vendors, enhancing procurement efficiency.
- Successfully created and managed company vendors, ensuring diverse and reliable sourcing.
- Implemented Global Security policies across office ensuring 100% compliance by employees and guests.
- Played a key role in Crisis Response Team, making critical decisions.
- Assisted in Finance and Admin tasks, improving invoicing and compliance processes.
- Organized corporate events as a core committee member, managing facilities within the allocated budget.
- Assist all travelers (outgoing/incoming) with international business travel or home travel (for expats) as per travel routine.
- Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
- Secure best deals with travel agencies and hotel regarding prices.
Phone Banking Officer
Summit Bank Limited
01.2015 - 10.2016
- Improved customer investment portfolios by advising on banking solutions, impacting accounts.
- Increased awareness of bank's products and services among customers, enhancing customer engagement.
- Resolved customer queries to high satisfaction standards, maintaining positive feedback.
- Managed and analyzed feedback from reports, leading to decrease in complaints.
- Handled over [185+] incoming telephone calls, emails and chat requests
Brand Consultant
Helium Pvt. Ltd.
06.2012 - 10.2015
- Explain product or service to potential customers brand knowledge
- Re-invigorated relationships with existing clients and increased sales
- Assisted with innovation boot camps, developed and distributed promotional/marketing materials
- Record customer details including reaction to product or service offered
- Plan and complete field marketing campaigns after conducting preliminary research
- Maintain relationships with third-party vendors and venues
- Attend relevant trade shows and events
- Document and share lead/customer intelligence with sales team.
Education
Bachelors in Arts - Arts
University Of Karachi
Karachi 01.2019 - 12.2022
Intermediate - Commerce
Zam Zama Degree College
Clifton 01.2010 - 04.2012
Matriculation -
Paragon Public School
Karachi 02.2008 - 12.2010
Skills
Staff Supervision
Attention to detail
Positive Attitude
Adaptability
Multitasking Abilities
Problem-Solving
Teamwork and Collaboration
Negotiation with vendors
Money Handling
Team motivation
Team Coordination
Staff Supervision
Personal Information
- Date of Birth: 10/21/1992
- Gender: Female
- Nationality: Pakistani
Timeline
Bachelors in Arts - Arts
University Of Karachi
01.2019 - 12.2022
Administrative Assistant
H&M – (Puls Trading Far East Ltd)
12.2016 - 12.2021
Phone Banking Officer
Summit Bank Limited
01.2015 - 10.2016
Brand Consultant
Helium Pvt. Ltd.
06.2012 - 10.2015
Intermediate - Commerce
Zam Zama Degree College
01.2010 - 04.2012
Matriculation -
Paragon Public School
02.2008 - 12.2010
Junior Manager Administration
Dolmen Private limited (Group Head office)
1 2023 - Current