Samra Shehzadi
Lahore
Summary
Dedicated professional with expertise in international education systems and student counseling. Innovative Curriculum Specialist skilled in curriculum design and implementation for improved learning outcomes. Strong in customer service, communication, and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curriculum Specialist
Brains and Motion
Fermont
07.2024 - Current
- Developed, implemented and monitored curriculum materials for various courses.
- Created professional development workshops for teachers related to curriculum topics.
- Analyzed data from assessments to evaluate programs, identify trends and make recommendations for improvement.
- Facilitated communication between school stakeholders regarding curriculum initiatives and changes.
- Prepared presentations on new curricula or instructional strategies for district leadership teams.
- Maintained an inventory of current textbooks, software titles, library collections., used in the district.
Contact Center Representative
IDP
Lahore
06.2023 - Current
- Developed marketing strategies for existing products, services and new product launches.
- Provided information on documents needed to apply for a study visa.
- Assisted students in understanding the visa process and requirements.
- Conducted research on different universities, courses, and programs available.
- Researched international education systems and identified suitable options for clients seeking study opportunities abroad.
- Assessed academic backgrounds of applicants against university admission requirements.
- Counseled students on cultural adjustments while studying abroad.
- Greeted incoming customers and provided customer service support.
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Answered customer inquiries regarding appointment setting procedures.
- Resolved customer complaints promptly and efficiently.
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
Freelancer
Fiver, Upwork , social media
Lahore
01.2023 - Current
- Identified potential risks associated with assigned projects and developed strategies to mitigate them.
- Analyzed data from previous projects to identify areas of improvement in future assignments.
- Monitored project timelines and milestones to ensure timely completion of tasks.
- Developed and implemented plans for the successful completion of assigned projects.
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Provided administrative support including filing, data entry, and record keeping.
- Distributed work orders to departments.
Data Entry Specialist
Kidz To Pros
Fremont
09.2022 - 06.2023
- Accurately enter data into computer systems or databases
- Verify data accuracy and perform quality checks
- Organize and maintain data files and records
- Generate reports and analyze data
- Ensure data confidentiality and security
- Maintain documentation and records of data entry activities
- Collaborate with team members and stakeholders
- Manage time effectively and meet deadlines
- Utilize relevant software and tools for data entry
- Continuously improve data entry processes and efficiency
Customer Service Specialist
Mindbridge PVT. Limited
05.2020 - 06.2022
- Respond to customer inquiries and provide information about products or services
- Maintain a positive and friendly attitude when interacting with customers
- Follow up with customers to ensure their issues have been resolved satisfactorily
- Stay updated on product knowledge and company policies to provide accurate information
Education
Msc - Zoology
University Of Education
Lower Mall Of Campus01.2019
BSc - Chemistry, Botany, Zoology
01.2017
Diploma - Information technology
Superior Group of colleges
Spoken English Certificate -
Punjab Board of technical education
Skills
- Customer Assistance
- Issue Resolution
- Exceptional Communication Skills
- Strong Organizational and Time Management Skills
- Detail-Oriented
- Experience in Managing Budgets
- Technical Proficiency
- Familiarity with CRM Systems
- Data Management
- First Call Resolution
- International Sales Support
- Team Collaboration
- Market Research
- Lead Generation
- Networking and Relationship Building
Certification
- Diploma in Information Technology
- Spoken English Certificate
Timeline
Curriculum Specialist
Brains and Motion
07.2024 - Current
Contact Center Representative
IDP
06.2023 - Current
Freelancer
Fiver, Upwork , social media
01.2023 - Current
Data Entry Specialist
Kidz To Pros
09.2022 - 06.2023
Customer Service Specialist
Mindbridge PVT. Limited
05.2020 - 06.2022
- Diploma in Information Technology
- Spoken English Certificate
Msc - Zoology
University Of Education
BSc - Chemistry, Botany, Zoology
Diploma - Information technology
Superior Group of colleges
Spoken English Certificate -
Punjab Board of technical education
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