Samra Mobeen
Islamabad
Summary
Open to new challenges. One of my greatest strengths are connecting with people from diverse backgrounds in order to get the best out of each other. My achievements are based on securing the maximum deal size, helping companies reach their maximum potential & prioritizing client needs by creating an urgent need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Associate
MEDvidi Online Mental Health Service
05.2023 - 03.2024
- Managed inbound calls by providing support & guidance about the process. Onboarding clients & delegating tasks to the relevant departments.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
Product Specialist
Motive
12.2020 - 10.2022
- Assisted with demonstrations for product to showcase functionality. Achieved & Exceeded Monthly & Quarterly quotas in sales.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions. Managed 30-75 incoming calls, emails per day from customer
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of product line.
- Researched product's technical specifications and accurately communicated information.
Administrative Assistant
World Bank Group
09.2019 - 06.2020
- Served as a direct assistant to Production Supervisor and Operational Manager.
- Handling all customer interactions for company including walk-ins, email, phone, and fax.
- Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.
- Problem solved for each department to maintain timely
Security Analyst
World Bank Group
Islamabad
08.2018 - 09.2019
- Utilized excellent surveillance skills to ensure security and safety.
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems.
- Implemented and enforced all security procedures.
Sales Executive
MDK JAPAN
03.2017 - 04.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Master of Science - International Relations and Affairs
National Defense University
Islamabad 07.2018
Skills
- Multitasking
- Database coordination
- Sales expertise
- Sales presentations
- Product knowledge
- Customer service
- Relationship building
- Sales strategy
- Cold calling
- Client development
Accomplishments
Publications -
- Middle East Peace Plates
- U.S Policy Vis a Vis Israel & Palestine
Certification
SAP ERP 6.0 - NUST Institute of Sciences
Dealing with difficult people in your office - Linkendin
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Italian
Elementary (A2)
Turkish
Beginner (A1)
Urdu
Bilingual or Proficient (C2)
Timeline
Patient Care Associate
MEDvidi Online Mental Health Service
05.2023 - 03.2024
Product Specialist
Motive
12.2020 - 10.2022
Administrative Assistant
World Bank Group
09.2019 - 06.2020
Security Analyst
World Bank Group
08.2018 - 09.2019
Sales Executive
MDK JAPAN
03.2017 - 04.2018
Master of Science - International Relations and Affairs
National Defense University
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