Samoon Fatima

Highly skilled professional with expertise in multitasking, organisation, and both verbal and written communication. Demonstrates proficiency in customer support, including chat and email support, with a strong focus on proactive customer service and active listening. Experienced in using CRM tools such as Zendesk and Genesis, as well as Office 360 and Excel. Adept at time management, collaboration, and engagement strategies to drive customer acquisition and retention. Proficient in video editing and social media management. Career goal: to leverage extensive skills in a dynamic role that enhances customer relationships and operational efficiency.