Abdul Samad
Service Sales Engineer
Lahore,PB
Summary
Currently working as a Sales Engineer at Grade Refrigeration LLC , responsible for managing and developing sales relationships, translating customer requests into tailored quotations, and coordinating with internal teams for timely order processing. Experienced in pricing, tender evaluations, and providing sales support to branch offices and distributors. With a strong technical background, I leverage my expertise to build lasting customer relationships, ensuring satisfaction through effective communication and solutions. Seeking new challenges to utilize my skills and experience in driving business growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Service Sales Engineer
GEA Grade Refrigeration Pakistan (Pvt). Ltd
Lahore, Punjab
04.2024 - Current
- Managed and developed sales relationships in the region, ensuring ongoing client satisfaction and driving new business acquisition.
- Translated customer requirements into detailed quotations, including technical specifications, while negotiating terms and finalizing contracts.
- Coordinated with the General Manager and cross-functional teams in our UAE office to ensure seamless order processing and timely delivery of equipment.
- Managed around 20-30 calls and emails from the customers per day.
- Handled tender evaluations, preliminary costing, and prepared customized proposals based on client needs.
- Delivered impactful client presentations and product demonstrations to effectively communicate value propositions.
- Provided technical support during pre-sales consultations, addressing client concerns and offering tailored solutions.
- Generated new leads through cold calling, social media outreach, and attending industry events.
Sales Management Krones & Videojet Business Unit
Krones Pakistan Pvt. Ltd.
Lahore, Punjab
09.2020 - 03.2024
- Cultivated and maintained strong relationships with key clients, delivering tailored solutions across the full Krones portfolio, including machines, spare parts, and service offerings.
- Drove sales of new machinery, retrofits, upgrades, and service agreements while identifying new business opportunities and expanding market reach.
- Managed customer orders efficiently, ensuring timely delivery and clear communication to meet contractual deadlines.
- Conducted product presentations, attended project meetings, and provided mentorship to sales representatives, fostering team growth.
- Utilized Salesforce and other CRM tools to track opportunities and engage with C-level executives, driving business development and market expansion.
- Self-motivated, with a strong sense of personal responsibility.
Field Service Engineer - Electrical and Automation
Krones Pakistan Pvt. Ltd.
Lahore, Punjab
06.2016 - 09.2020
- Proficient in troubleshooting and maintaining industrial automation equipment, including PLCs (Siemens, Allen-Bradley), VFDs (Danfoss, B&R ACOPOS), sensors, motors, and HMIs.
- Expertise in implementing safety systems (ASI Safety, Siemens Fail-safe PLC) and understanding safety protocols to ensure compliance with industry standards.
- Skilled in electrical drawings, machine layouts, and technical documentation for fault tracing and root cause analysis (RCA).
- Extensive experience in commissioning, retrofitting, and performing preventive maintenance on high-speed filling, labeling, and packaging machines.
- Provide remote and on-site customer support, troubleshooting, and training to improve OEE, reduce downtime, and enhance system performance.
Education
Bachelor of Science - Electrical Engineering
University of Engineering & Technology (UET)
Lahore, PB 01.2010 - 01.2014
Skills
Certification
Electrical Basics Part 2, Krones Thailand, Bangna
Career Projects
- Production Support - Haidri Beverages (Pvt.) Ltd., Islamabad, Islamabad, 07/01/17, 07/01/19, Assisted the customer on Krones Ergo Bloc L line rated at speed 36k BPH, resolving issues to achieve smooth production.
- MTA Chillers installation and integration, 12/01/17, Installation, testing, power up and commissioning of 2 MTA chillers with the existing Blow Molder of Ergo Bloc line.
- Contiform Bloc Installation & Commissioning - Naubahar Bottling Company (Pvt.) Ltd., Gujranwala, Punjab, 02/01/17, 05/01/17, Installation and commissioning of Krones Bloc line capable of filling CSD and water rated at 40k BPH.
Personal Information
- Date of Birth: 02/20/93
- Nationality: Pakistani
- Marital Status: Married
Activities
- Market research, studying articles on the ongoing market situation.
- Morning walk
- Casually book reading
- Parenting
Accomplishments
- Achieved sales targets by 100% in 2024 in a very challenging market.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mckinsey Forward Program
04-2025
KnowBe4 Security Awareness
03-2025
Service Sales Engineer
GEA Grade Refrigeration Pakistan (Pvt). Ltd
04.2024 - Current
Foundations of Project Management, Google
01-2022
Food and Beverage Management, Universita Bocconi
07-2021
Successful Negotiation and Essential Skills, University of Michigan
05-2021
Excel Skills for Business Essentials, Macquarie University
03-2021
Sales Management Krones & Videojet Business Unit
Krones Pakistan Pvt. Ltd.
09.2020 - 03.2024
Siemens TIA: Introduction, Krones AG, E-Learning
04-2020
Electrical Basics Part 2, Krones Thailand, Bangna
08-2018
Electrical Basics Part 1, Krones Thailand, Bangna
06-2017
Field Service Engineer - Electrical and Automation
Krones Pakistan Pvt. Ltd.
06.2016 - 09.2020
Bachelor of Science - Electrical Engineering
University of Engineering & Technology (UET)
01.2010 - 01.2014
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