SAMMAR ABBAS

• Performing a pivotal role in ensuring the customer satisfaction and long-term business success by proactively engaging with customer, understanding their needs, and guiding them towards achieving their desired outcomes.
• This includes onboarding new clients smoothly, building strong relationships, providing ongoing support and guidance and advocating for their needs within the organization. By closely monitoring customer health metrics, collecting feedback and analyzing data.

• It was a Fin-Tech support+client relationship role where i used to provide resolutions to the banking clients along with their customers. I also used to take regular trainings for dealing 50+clients all over the world with different programs and multiple procedures in a specific timeframe by following and assuring the quality perimeters.

I worked as a client care representative where i used to provide resolutions for the queries of customers/clients in timely manner.

• It was a US based sales campaign where i used to sell supplier contracts of Electricity and Gas in de-regulated states.

• Supported sales team in coordinating and closing sales.