Samira Zahid

• Managed the end-to-end order process for Eluxura, Amazon, and Noon, guaranteeing precise order handling and prompt delivery.
• Entered and updated order details in the system Magento, Amazon Seller Central and Noon Market Place with precision to prevent errors and ensure accurate order fulfillment.
• Addressed customer inquiries and resolved issues pertaining to order status, returns, and exchanges with prompt and effective resolutions.
• Collaborated with warehouse and logistics teams for efficient order processing and resolving operational hurdles.
• Maintained close oversight of inventory to optimize availability for order fulfillment and collaborated with procurement teams to effectively manage stock levels.
• Utilized report analysis to enhance operational efficiency by identifying trends and areas for improvement in order processing metrics.
• Used order management systems (OMS) for tracking orders, managing customer information, and handling exceptions
• Streamlined order processing workflows through targeted process improvements, resulting in enhanced customer experiences.
• Maintained detailed records of all orders received and shipped.

• Managed and organized inventory with efficiency, ensuring accurate and timely order fulfillment.
• Effectively utilized inventory management systems to manage shipment tracking, receiving, and distribution.
• Conducted regular stock checks and implemented quality control measures to preserve item integrity.
• Worked closely with team members to streamline warehouse operations and optimize processes.
• Inspected returned merchandise for damages, and restocked shelves properly.
• Reported damaged items or shipment discrepancies to Warehouse Manager, and cross-checked orders for accuracy.

• Efficiently gathered required documents from suppliers to fulfill product registration requirements.
• Ensured compliance of products by reviewing and approving labels, claims, artwork, ingredient listings, MSDS and COAs.
• Streamlined product registration process by providing expert guidance on regulatory requirements for UAE and KSA markets, ensuring accurate labeling and translation (English/Arabic).
• Maintained and prepared registration dossiers for Dubai Municipality and ESMA, ensuring adherence to standards.
• Effectively managed application processes, fees and registration status while resolving regulatory queries.
• Collaborated with laboratories and suppliers to acquire necessary test reports and address any inquiries regarding lab tests.
• Ensured timely product registration and obtained compliance documents through coordination with respective teams prior to shipment arrival at the warehouse
• Assisted government inspectors in pre- and post-inspection follow-up processes.
• Streamlined operations by preparing comprehensive manuals and documents. Regularly submitted detailed summary reports on product registration.
• Managed internal documentation processes for registrations, filings, and renewals.
• Liaised with government agencies (Dubai Municipality) to ensure compliance and attended meetings with regulatory bodies (SGS, Intertek)

• Managed Dubai municipality registration, ESMA registration, and all necessary local registrations based on the destination and product requirements.
• Obtained ECAS certificate from ESMA by applying through online portal and regulatory bodies, including document submission
• Maintained oversight of multiple databases to monitor company inventory.
• Enhanced order accuracy and timeliness by promptly inputting precise data into the system (Focus)
• Managed consignments and verified their contents and weights align with initial information received from shipper.
• Achieved high customer satisfaction by excelling in receiving, identifying, dispatching, and ensuring quality of goods.

• Worked closely alongside the sales team to tailor products and services to meet individual customer requirements.
• Maintained efficient office operations through clear client communication, accurate record tracking, and organized document filing.
• Coordinated efforts with ESHD, Logistics, and Collections & Customer Support teams to verify status and offer prompt resolutions.
• Implemented databases and spreadsheets, resulting in improved account management and reporting accuracy.

• Streamlined administrative and operational support across all sales channels, emphasizing business partner account management for Du.

• Fostered collaboration between Account Managers, Partner Managers, and team members to optimize customer satisfaction through tailored product/service offerings.

• Produced insightful reports for stakeholders, analyzing weekly/monthly stock movements and allocations to drive trend identification and support enhancements.

• Conducted comprehensive training for peers and new hires on du services and procedures, ensuring proficient request processing and service delivery.

• Coordinated with relevant teams to swiftly address operational issues, including stock discrepancies, system errors, and activation faults, thereby improving support and problem resolution.

• Managed the creation and follow-up of work orders for customer installations and upgrades, ensuring a seamless experience from initiation to completion.