SAMINA MASOOD
AVIATION INSTRUCTOR
Islamabad
Summary
Quality-driven Associate Trainer brings 30 years of Airline Industry experience continuously conducting Airline training for more than 15 years to maximize employees performance. Practiced at working closely with new untrained employees to build confidence and skills at work.
Overview
35
35
years of professional experience
6
6
years of post-secondary education
Work History
Associate Instructor
Pakistan International Airlines
01.2019 - Current
- Assisted in monitoring trainee performance to identify gaps in training.
- Served as a mentor for new instructors, sharing best practices and providing guidance on effective instructional strategies.
- Executed many Airline training programs, consistently teaching and validating requisite skills and behaviors.
- Conducted assessments of employee understanding and performance.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Provided training and onboarding to new staff on use of softwares and licences required for duty.
Grooming Instructor
Pakistan International Airlines
01.2016 - Current
- Assessed employee Personnel grooming through regular evaluations, providing constructive feedback to support professional growth and development.
- Continuously researched new grooming tools, products, and techniques to stay current in the industry and provide clients with the best possible service.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Created lessons and online testing materials to facilitate remote learning.
Incharge Security Training
Pakistan International Airlines
01.2017 - 01.2019
- Facilitated training / workshops focused on building personal resilience skills among staff members, contributing to their ability to cope effectively under pressure during crises.
- Increased employee confidence in handling emergencies by providing hands-on exercises and simulations during training sessions.
- Keeping in view the basic requirement of Security training , developed training material aligned with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Instructor PIA Training Centre
Pakistan International Airlines
01.2009 - 01.2016
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Promoted classroom safety, collaboration, and best practices.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Shifted between formal and informal methods of teaching to keep students engaged.
Security Duty Shift In-charge (DSO)
Pakistan International Airlines
01.2009 - 01.2015
- Supervised, directed, and motivated high-quality performance from duty staff.
- Streamlined documentation processes, reducing redundancies while maintaining accuracy in shift records and reports.
- Managed staff scheduling efficiently to ensure adequate duty coverage during shifts without compromising quality of flight departures.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Passenger Handling Supervisor at Peshawar Airport
Pakistan Intermational Airline
01.2004 - 01.2009
- Improved efficiency by monitoring and adjusting staffing levels according to flight schedules and seasonal demands.
- Processed customer payments and enforced compliance with financial regulations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Maintained high levels of professionalism while addressing passenger concerns, resulting in positive feedback from clientele.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Mentored junior staff members on effective problem-solving techniques, fostering an atmosphere of continuous learning within the team.
- Enhanced customer satisfaction by efficiently managing check-in processes and ensuring smooth boarding experiences.
Passenger Handling supervisor at ISB Airport
Pakistan International Airlines
01.1999 - 01.2004
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely departures.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Baggage Handling Supervisor
Pakistan International Airlines
01.1997 - 01.1999
- Improved baggage handling efficiency by implementing streamlined processes and procedures.
- Streamlined baggage handling processes, reducing delays in luggage delivery to passengers.
- Enhanced customer satisfaction through efficient ticketing, boarding, and baggage handling services.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Collaborated with team members to optimize baggage handling procedures for increased productivity.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
In-charge First/Business Plus Lounge
Pakistan International Airlines
01.1994 - 01.1997
- Maintained comprehensive knowledge of industry trends, improving our approach to handling business class passengers.
- Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
- Enhanced business class passengers satisfaction by promptly addressing concerns and providing personalized solutions.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
Flight Inquiries
Pakistan International Airlines
01.1992 - 01.1994
- Confirmed appointments, communicated with clients, and updated client records.
- Retained valuable clients through diligent follow-up on unresolved cases, ensuring timely resolution and satisfaction.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Fielded incoming calls involving routine and non-routine questions and transferred to appropriate associate.
- Built strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
Check-in Assistant
01.1989 - 01.1992
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Education
Bachelors of Arts -
University of The Punjab
Lahore 01.1984 - 05.1986
Bachelors in Education -
University of The Punjab
Lahore 01.1986 - 05.1987
Masters in Political Science -
University of The Punjab
Lahore 01.1986 - 05.1988
Skills
Subject matter expertise
Public Speaking
Human Resources
Teamwork and Collaboration
Differentiated Instruction
Creative Instruction Style
Performance Management
Training Management
New Employee Training
Interpersonal Skills
Certifications And Diplomas
- Dangerous Goods Regulations (All Categories)
- AVSEC Security Trainer Certificate
- Basic Security Training Certificate
- Train the Trainer
- Instructional Techniques
- Customer Service from IATA CANADA
- Safety Management System
- Middle Management Course
- Junior Management Course
- Stress Management
- Time Management
- Basic Passenger Service
- Airline Grooming
- Personality Development
- Airport Handling Procedure
- World tracer Management
- Airside /Ramp Safety
- Human Factor
- SSCI/ACSI
- Communication Skills by In-lingua
Personal Information
Nationality: Pakistani
References
References available on request
Training
- 2010, Mass and Balance, 5 days
- 2010, Instructional Techniques, 10 days
- 2011, Steady State, 1 day
- 2011, DGR (Cargo), 5 days
- 2011, Airside Safety and Human Factor, 1 day
- 2012, World Tracer Management course, 5 days
- 2012, Dangerous goods refresher
- 2012, Airline Customer Service Distant Learning course by IATA
- 2013, Human Factors, 1 day
- 2013, EPR training, 1 day
- 2015, Safety Management System (SMS CAA)
- 2016, Module 9 Human factor Mcqs /Module 9 Essay (EASA 145)
- 2016, Aviation Security
Timeline
Associate Instructor
Pakistan International Airlines
01.2019 - Current
Incharge Security Training
Pakistan International Airlines
01.2017 - 01.2019
Grooming Instructor
Pakistan International Airlines
01.2016 - Current
Instructor PIA Training Centre
Pakistan International Airlines
01.2009 - 01.2016
Security Duty Shift In-charge (DSO)
Pakistan International Airlines
01.2009 - 01.2015
Passenger Handling Supervisor at Peshawar Airport
Pakistan Intermational Airline
01.2004 - 01.2009
Passenger Handling supervisor at ISB Airport
Pakistan International Airlines
01.1999 - 01.2004
Baggage Handling Supervisor
Pakistan International Airlines
01.1997 - 01.1999
In-charge First/Business Plus Lounge
Pakistan International Airlines
01.1994 - 01.1997
Flight Inquiries
Pakistan International Airlines
01.1992 - 01.1994
Check-in Assistant
01.1989 - 01.1992
Bachelors in Education -
University of The Punjab
01.1986 - 05.1987
Masters in Political Science -
University of The Punjab
01.1986 - 05.1988
Bachelors of Arts -
University of The Punjab
01.1984 - 05.1986