Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
Maintained organised and updated file systems for easy staff use.
Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
Offered high levels of administrative support to managers, ensuring smooth running of company operations.
Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
Monitored office supplies inventory, placing orders as necessary to avoid disruptions.
Created employee attendance reports verifying compliance with company policy.
Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
Photocopied and printed documents for office team members.
Coordinated meeting rooms and agendas.
Education
University of the Punjab
Lahore
Mphil Education from Research and Assessment
02.2017 - 11.2019
University Overview
University of the Punjab
Lahore
MA Education from Research and Assessment
04.2010 - 07.2012
University Overview
Skills
Developed effective digital marketing strategies
Developed engaging content tailored to target audiences across multiple channels
Directed multidisciplinary teams achieving project goals
Managed cross-functional teams to enhance project delivery timelines
Executed event planning and logistics effectively
Facilitated collaboration among cross-functional teams
Languages
Punjabi
First language
English
Advanced
C1
Urdu
Advanced
C1
Affiliations
Affiliations
Member and conference event organizer at International conference of Education at Institute of Education and Research at University of The Punjab from 2017 to 2022.
Certification
Social Media Marketing from TEVTA
MS Office course
Peer counseling from Anti Narcotic force.
English language course from Kinnaird College Lahore.