Sameera Iqbal
Executive Administrator
Islamabad,IS
Summary
Dynamic and motivated professional seeking a role in the services industry that fosters personal and professional growth. Eager to leverage existing skills while embracing new challenges to enhance expertise. Committed to delivering exceptional service and contributing positively to team success.
Overview
18
18
years of professional experience
1
1
Language
1
1
Urdu
Work History
Administrative Executive
Beaconhouse School System Islamabad Pakistan
03.2022 - Current
- Proactively Working on Relationship building i.e., Inbound Calls Handling and Walk-ins.
- Take ownership of customers issues and follow problems through to resolution.
- Keep accurate records and document customer service actions and discussions.
- Achieving payment recovery targets. Rigorous follow ups on payment recoveries.
- New Admission Processing, Successful Management of Student transfer ins and outs.
- Liaise with Multiple departments & Parents Guidance on Company SOPs with Quick Complaint Management.
- Achieving Payment Recovery Targets on time.
- Active follow up on delayed payments and reducing the number of defaulters.
- Providing support in administrative tasks in school including report making and compiling data.
- Achieving admission target and retaining withdrawals
- Complete Document Controlling i.e., Student File preparations and Backups.
Senior Property Advisor
Aim Real Estate Brokers Dubai U.A.E
05.2019 - 11.2021
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Act as an intermediary in negotiations between buyers and sellers, tenants and landlords.
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
- Pursued, contacted, and completed deals with government agency Deyaar. Worked with property in Silicon Oasis, Academic City, and Al Shaeba.
- Ensuring the rental payments are cleared on time, offering easy payment structure to clients.
- Representing company in international property events.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repair and capital improvement projects. Touring property and designing/implementing advertisements for properties.
- Sharing knowledge of local demographic and economic trends in the U.A.E to the investors.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Sent out mass marketing messages to secure potential clients and customers.
- Preparing contracts under different freehold area, issuing Ejari & assisting with connection of utilities.
Training and Quality Specialist
Deem Finance, Dubai U.A.E
05.2015 - 07.2018
- Train newly hired contact center agents on how to use system and how it works.
- Holding monthly meetings with contact center teams (inbound and outbound) to train them on soft skills, and highlight the call observation results.
- Helped in writing communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently hold educational seminars to improve knowledge and performance level.
- Ensure Team participation in all activities like morning huddles, mandatory compliance and fraud trainings, lean and rewards celebrations.
- Providing Solid feedback to the management for customers’ opinion about different tele sales campaigns.
- Prepare daily and monthly agents performance report mentioning their call handled.
Collections Representative
Deem Finance, Dubai U.A.E
05.2011 - 04.2015
- Responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
- Collected on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
- Used skip tracing resources to locate debtors and updated information in company system.
- Researched, analyzed and settled over disputes per week.
- Confident and clear communication also creating a sense of urgency in making payments.
- Evaluated accounts recommended appropriate ...Maintaining records of all conversations in a comprehensible way.
- Ability to handle irate customers, active listening and respond positive in emphatic manner.
Senior Customer Service Centre
Deem Finance, Dubai U.A.E
10.2008 - 04.2011
- Worked as acting team leader involved in taking escalation calls, managing staff, maintaining feedback, adequate training, shift management providing requisite audit.
- Well acquainted with all retail and corporate banking products. Managed campaign call-outs.
- Made outbound calls to customers to probe customer high-value transactions at specific merchants as to identify these customers gaming the card for cashback.
- All the requests related to the account are verified before being processed.
- Ensure team building and assist agents to meet the standard for the number of calls, Pick up time, AHT, and quality of the call by live monitoring of the call.
- Answers questions about loans, and credit cards features and pricing.
Human Resource Assistant
Khalid Habib Construction, Dubai U.A.E
10.2007 - 09.2008
- Consult with employers to identify needs and preferred qualifications.
- Interview applicants about their experience, education and skills. Contact references and perform background checks.
- Inform applicants about job details such as benefits and conditions.
- Hire or refer qualified candidates.
- Conduct new employee orientations.
- Resolve issues between management and employees.
- Advise managers on policies like equal employment opportunity and sexual harassment.
- Coordinate and supervise the work of specialists and staff. Oversee recruitment and hiring process.
- Direct disciplinary procedures.
Education
O Levels - Business & Commerce
The Westminister School
01.2005
Skills
Excel data analysis expertise
Skilled in MS Word formatting and editing
Prioritization and scheduling
Debt recovery management
Proficient in managing multiple tasks
Effective problem resolution
Effective conflict resolution
Profile Summary
- With over 15 years of diverse work experience in customer services.
- Strong skills in communication, problem-solving, and administration.
- Worked in various sectors, including finance, real estate, construction, and education, which have given me a broad perspective and adaptability.
- As a Parents Relations Officer, I have enhanced my ability to build rapport and trust with clients.
Other Personal Details
- UAE Driving License: Valid
- DOB: 04 Feb 1988
- Marital Status: Single mother
Timeline
Administrative Executive
Beaconhouse School System Islamabad Pakistan
03.2022 - Current
Senior Property Advisor
Aim Real Estate Brokers Dubai U.A.E
05.2019 - 11.2021
Training and Quality Specialist
Deem Finance, Dubai U.A.E
05.2015 - 07.2018
Collections Representative
Deem Finance, Dubai U.A.E
05.2011 - 04.2015
Senior Customer Service Centre
Deem Finance, Dubai U.A.E
10.2008 - 04.2011
Human Resource Assistant
Khalid Habib Construction, Dubai U.A.E
10.2007 - 09.2008
O Levels - Business & Commerce
The Westminister School