Art & Creativity
Sameen Hussain
Customer Support Representative
Lahore
Summary
My self Sameen hussain 26 years old residing in lahore, recently completed post graduation in Business administration, doing a training with learning remote skill,s and hybrid working modal.
Seeking to work in a reputable corporation persistently that will also lead me to a carrier driven approach.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Customer Support Representative
Ibex
03.2024 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Facilitated smooth communication between support team and other departments, optimizing resolution of customer issues.
Call Center Sales Agent
Broud V Telecom
05.2023 - 03.2024
- Served as an effective liaison between customers and internal departments such as technical support, streamlining communication and issue resolution.
- Participated in ongoing training sessions to remain concurrent with prevailing standard of performances product updates, and policy changes relevant to the role.
- Consistently maintained the targeted sales quotas through proactive engagement of current and prospect customers
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
Education
Matriculation - Science Subjects
Unique High School
Lahore, Pakistan 04.2010 - 08.2012
Intermediate in Computer Science - Computer Science, Stats & Math,s
Punjab Group of Colleges
Lahore, Pakistan 09.2012 - 07.2014
BBA - Marketing & Finance
Preston University
Kohat, Pakistan 09.2016 - 06.2020
MBA - General Mba
University of Central Punjab
Lahore, Pakistan 03.2021 - 02.2023
Skills
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Active Listening
Communication skills
Tele marketing
Customer problem resolution
Interests
Learning new insights
Timeline
Customer Support Representative
Ibex
03.2024 - Current
Call Center Sales Agent
Broud V Telecom
05.2023 - 03.2024
MBA - General Mba
University of Central Punjab
03.2021 - 02.2023
BBA - Marketing & Finance
Preston University
09.2016 - 06.2020
Intermediate in Computer Science - Computer Science, Stats & Math,s
Punjab Group of Colleges
09.2012 - 07.2014
Matriculation - Science Subjects
Unique High School
04.2010 - 08.2012
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