Sameea Ahmreen

I provide comprehensive administrative support to various departments and functions. I am responsible for maintaining accurate records of parking facilities, partners, and customer transactions, ensuring data integrity is always a top priority.

I also actively assist in monitoring and implementing company policies and security criteria for our featured parking facilities. A key part of my role is handling customer inquiries, bookings, and concerns professionally through various channels, including phone, email, and chat.

I assist in managing relationships with airport parking partners and new service providers, such as hotels and lounges. To stay ahead of industry changes, I conduct market research to identify trends and competitor activities. I also proactively identify areas for process improvement and provide recommendations to help streamline our business operations.

• Led and managed the operational, financial, and administrative functions for the Northern Punjab Circle of Pakistan Post, overseeing a vast network of post offices and a large workforce. Spearheaded initiatives to enhance service delivery and customer satisfaction, resulting in improved efficiency and a modern postal network. This involved implementing new technologies and streamlining processes. Acted as a key liaison between the Postmaster General and regional offices, ensuring effective communication and the successful execution of departmental policies and strategies across the circle. Managed critical projects related to postal services, including the introduction of new products, automation of counters, and ensuring compliance with national and international postal standards.

• As head of the operations for the ICT I am responsible for management and overseeing of the functions and logistics of Pakistan Post in the region, I have also worked on creation of the new business plan and framework for Pakistan Post resulting in securing prestigious clientele of Immigration and Passports thereby enabling delivery of machine readable passports (MRC) to Non Resident Pakistanis (NRP's) across the globe this also includes the same day printing and delivery of passport within Pakistan to all Nationals for the first time in Pakistan. I am also responsible for ensuring transparency in procurements and ensuring that best level SLA's are met without any hinderance alongside smooth operations of the day to day affairs of the Pakistan Posts business in ICT areas. We have also managed to secure the hybrid mail based business from BISP, PTCL and FBISE wherein for the first time in history Pakistan Post is providing its services in collaboration with these organizations in providing printing and delivery of secure documents to the intended recipients. These collaborations not only marks an improved service structure of Pakistan Post but also partly responsible for a 102% increase in the revenue for the Islamabad GPO.

• During my tenure as Principal Postal Staff Institute I was actively involved with designing and delivering the curricular for the Pakistan Postal Staff throughout the country thereby delivering effective operational training to staff enabling them to meet the KPI's and SLA's in their respective circles, I was also involved in developing writing and teaching various training manuals including the E-Commerce and Postal Life Insurance training manuals but also worked towards developing the first Lease Policy for Pakistan Post enabling a working framework and an effective business model for using the available land and infrastructure to generate additional business and revenue for Pakistan Post. During this tenure I had the privilege to train over a 1000 staff members for AML and CFT to follow KYC, CTR and STR which was monumental in detecting fraudulent and suspicious transactions thereby improving the transaction credibility of Pakistan Post.

• During this tenure I was responsible for creating manuals and course material for training youth in public private partnership program created by the Government of Pakistan to enable economic growth in the youth of the country, I published three books/Manuals on E-Commerce, Postal Life Insurance, Franchise Post Office and trained over 5000 individuals on these subjects under National Internship Program.

• During my second tenure as DS Rawalpindi I was able to further improve upon the legal and contractual state of affairs of the operations through rigorous follow-up and by addressing representations at various forums like National Industrial Relations Commission (NIRC), Federal Ombudsmen, Consumer Courts and High Court Level causing a marked decrease in cases involving representations against Pakistan Post and resolving major hurdles in various operational and management practices of the district. I was also actively involved in liaising and active coordination with the Universal Postal Union (UPU) to implement and engage the local union and improving the service standards and products and establishing best practices for ensuring improvement in the operational and working of Pakistan Post. During this tenure a marked achievement was negotiating and contracting TEVTA for distribution and disbursement of various equipment and training materials to socially deprived faction of the society not only cutting the cost for logistics and distribution for TEVTA but also proving the importance of Postal Services in socio economic development of the region.

• During my Tenure in the MST division I was responsible for the entire operations and management of the second largest division of the region having a direct management of 500+ labor and employees, I was successful in maintaining an exemplary operational fleet and fulfill all the performance matrices, in addition to this I was able to successfully make the fleet procurements adding up to 50+ routes and additional fleets through railway, air freights and by road cargo services which enabled Pakistan Post to out perform the competitive services in the region and achieved D+1 status across the region. During this period i was also actively involved in successfully negotiating and ensuring the Postal Labor Unions support in ensuring healthy operations by resolving various issues and comprehensions of the staff and union leaders which helped in improving efficiency and was a key to procuring additional business of entities like Allama Iqbal Open University which is the largest distant learning platform in South Asia this not only contributed in establishing Pakistan Post as the leader in regional competition but also generated and additional revenue of 600+ Million for Pakistan Post on recurring basis. Another achievement during this tenure was ensuring the labor staff's duty shift limitation to a maximum of 8 hours and placing a ban on practice of assigning recurring back to back shifts to labor resources and increasing the extra duty allowance and overtime payments to new updated rates.

• As DS City I was mainly responsible for the procurements and management of contracts and legal affairs of Rawalpindi District for post offices across the region, I was engaged actively in framing effective bidding documents and rules under the PPRA Rules and ensured that all the operational requirements set forth and agreed are complied with, during my tenure I was also actively engaged with legal representations of the Pakistan Post for the Rawalpindi District at various forums and successfully managed to safeguard the principle interests of the organization with efficacy and negotiation. I was also able to renegotiate the lease agreements of various estates owned by Pakistan Post which were previously going in deficit due to bad rates and legal arbitrations and setup new improved contracts and rates ensuring the interest of Pakistan Post thereby causing a marked increase in the revenue stream from such properties.

• While my tenure as Deputy Controller for Pakistan Post at the Islamabad GPO, I worked in management and control of logistics, mobilization and dispatches of bulk posts and parcels for major clients like Benazir Income Support Program, Pakistan Red Crescent Society and other similar clients and agencies providing them with efficient means and services pertaining to mail and logistics related matters, during this time I was actively involved in liaison and collaboration with the clients and other donor agencies in order to ensure that the KPI's are met and best practices are observed during disbursements of mail, cheques and money orders on behalf of the donor agencies. During this period I also managed to negotiate and broker major contracts between Pakistan Post and various government and private sector entities increasing the base revenues to a tune of 300+ Million Rupees.