Hi, I’m
Samama Minhas
Sales & Marketing
Karachi,Pakistan
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service. Experienced Sales Advisor with strong merchandising and marketing skills. Boosts revenue through tailored customer service and engagement. Software trained. High-energy sales professional versed in monitoring customer needs and providing product and service recommendations. Offers strong merchandising and inventory management skills. Builds rapport to foster customer loyalty and retention.
Overview
11
years of professional experience
3
Languages
Work History
Mars PackagingKarachi, Pakistan
Sales and Customer Service Representative
09.2021 - Current
Job overview
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Updated customer databases with accurate and current information.
Nestlē Nescafe Karachi, Pakistan
Brand Ambassador
06.2017 - 01.2021
Job overview
- Established and maintained positive relationships with clients for increased brand loyalty.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Used product and service knowledge to guide customer decision-making.
- Implemented targeted advertising strategies to increase brand awareness and sales.
Impact Activation ServicesKarachi, Pakistan
HR Assistant
04.2013 - 02.2017
Job overview
- Assisted in developing new HR initiatives, projects and procedures.
- Ran payroll processes and updated employee benefits details.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
Education
BerlitzKarachi
Advance English Language
08.2017
Gov College of Commerce &economicsKarachi
Bachelors In Commerce & Economics from Accounts,Sales & Marketing
02.2016
Skills
Identified most efficient routes to achieve on-time deliveries
Provided outstanding takeaway experience by delivering food on time with friendly demeanour
Complied with company policies and food regulations for customer health and safety
Reliable individual with excellent communication and customer service skills seeks delivery role Follows instructions and learns quickly to achieve tasks to requirements Punctual with good planning skills to achieve target turnaround times
Accomplishments
- Upsold additional products, increasing monthly revenue Number%
- Implemented Type process, streamlining work and increasing efficiency Number%
Timeline
Sales and Customer Service Representative
Mars Packaging
09.2021 - Current
Brand Ambassador
Nestlē Nescafe
06.2017 - 01.2021
HR Assistant
Impact Activation Services
04.2013 - 02.2017
Berlitz
Advance English Language
Gov College of Commerce &economics
Bachelors In Commerce & Economics from Accounts,Sales & Marketing