Ms office
Sam Khan
Banking
Islamabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Versatile Senior Manager specializing in marketing and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Chief Manager
Sindh Bank Ltd
Rawalpindi
11.2020 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Produced staffing matrix to provide adequate coverage of department.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Liability Incharge
The Bank Of Khyber
Peshawar
01.2020 - 10.2020
- Led cross-functional strategic initiatives through development and monitoring of program plans in alignment with company charters and objectives.
- Developed tracking metrics and performed analysis of special projects to contribute to business development plans.
- Planned, coordinated and conducted analysis of client business processes and functional requirements through careful data collection and validation methods.
- Generated and grew pipeline within outside business to business environment (B2B) via calling, emailing and face-to-face interactions.
Chief Manager
The Bank Of Khyber
Blue Area Islamabad
02.2010 - 01.2020
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Produced staffing matrix to provide adequate coverage of department.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented and developed operational standards, policies and procedures.
- Recommended and implemented successful strategies to maximize revenue.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Modified inventory control programs to maintain and enhance annual business plan.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Carried out and developed social media, e-blast and public relations campaigns.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Examined quarterly financials to determine business operating capacity.
Branch Operation Manager
Emirate Global Islamic Bank
peshawar
06.2008 - 12.2009
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained branch files for major accounts, investments and employees.
- Completed daily Bank Secrecy Act reports.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Set up and supervised cash shipments.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Performed monthly compliance checks.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Cooperated with [Type] teams to devise efficient marketing strategies and meet company objectives.
Branch Operation Manager
Bank Alfalah Ltd
KP
06.2003 - 06.2008
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained branch files for major accounts, investments and employees.
- Completed daily Bank Secrecy Act reports.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Performed monthly compliance checks.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
Education
Master of Arts - Economics
University of Peshawar
KP 09.2001 - 05.2003
Bachelor of Arts - Economics Political Science
F/7 2 College Islamabad
Punjab 09.1993 - 06.1995
Skills
Troubleshooting and problem resolution
undefinedAccomplishments
- Achieved Best Women Banker of the year Award in 2010
- Best Manager of the year 2021
- various letters of appreciations by the management
Software
Interests
Knitting, travelling book reading interior designing
Timeline
Chief Manager
Sindh Bank Ltd
11.2020 - Current
Liability Incharge
The Bank Of Khyber
01.2020 - 10.2020
Chief Manager
The Bank Of Khyber
02.2010 - 01.2020
Branch Operation Manager
Emirate Global Islamic Bank
06.2008 - 12.2009
Branch Operation Manager
Bank Alfalah Ltd
06.2003 - 06.2008
Master of Arts - Economics
University of Peshawar
09.2001 - 05.2003
Bachelor of Arts - Economics Political Science
F/7 2 College Islamabad
09.1993 - 06.1995
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