SALMAN MASOOD
QA/QC PROFESSIONAL
LAHORE
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
58
58
Certificates
2
2
Languages
Work History
Al-Rehman Transport Private Limited
09.2019 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created customer support strategies to increase customer retention.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Made customers aware of current and new programs and services.
QA-Chemist
Coca Cola Beverages CCI Lahore
LAHORE
05.2019 - 10.2019
- Key Responsibilities
- Strong knowledge of QA concepts and methodology
- Demonstrated experience in test planning, test design, test & automation strategy, and test execution
- Comfortable communication cross-functionally and across management levels in formal and informal settings
- Lead in planning, test estimation and strategy development, test management to ensure successful execution of testing activities
- Submit, validate, manage and close defects, investigate and users to determine validity of issues
- Online process monitoring SAP entries and necessary actions
- Perform high-level/critical validation and exploratory test coverage using SAP and different testing techniques on assigned projects
- Maintain a strong knowledge of project design and scheduling changes to support QA test effectiveness, focus and reporting.
- Collaborated with laboratory technicians, production personnel and customers to improve product quality and functionality.
- Advised chemists and laboratory technicians on existing and emerging quality control methods to enhance testing and research capabilities.
- Carefully handled lab samples and disposed of waste by adhering to safety protocols.
- Operated specialized scientific equipment and performed complex procedures to execute high-level analytical testing tasks.
- Prepared and standardized test equipment, test solutions and reagents to enable successful testing completion.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
Production Manager
ARZAQ WATER
MUSCAT
04.2018 - 06.2018
- Supported project Engineers and Superintendents with purchasing and submittals to increase productivity
- Managed fieldwork operations activities and organization of subcontractors on daily basis
- Presented procedures, rules, and regulations to subcontractors involved in project while maintaining safe, clean, and productive environment
- Develop and execute production schedule based on business demands
- Maximize effectiveness of production team, equipment and materials to produce multi- line products within planned schedules while reducing costs
- Manage activities related to strategic purchasing to minimize operating expenses
- Control inventory and raw material handling
- Establish and maintain acceptable quality levels for all assigned products.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Analyzed production data and prepared reports for senior management.
- Trained in and implemented emergency response procedures to protect team members and property.
Quality Control Executive
Pepsi Cola, Riaz Bottlers (PVT LTD)
LAHORE
02.2013 - 04.2018
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
- Created and maintained quality management systems to align with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
Quality Assurance Executive
Pepsi-Co, Pepsi Cola
Lahore
06.2011 - 02.2013
- Had Worked as QCE (, , Riaz bottlers (Pvt.) Ltd
- Gulberg II Lahore
- Key responsibilities are to conduct meetings and discussions with principals.
- Regulatory Department
- To conduct monthly internal AIBI (Food Safety), QAS and HACCP audits, share root cause analysis, corrective and preventive actions with all stakeholders
- Conduct GMPs hygiene/IPM inspections of plant
- Maintain documentation for external AIBI (Food Safety), QAS and HACCP audit Conducts PI minimum mandates audit on daily basis to ensure thcompliance of process
- Machines parameters as per specifications
- Responsibility as Food Safety Team Leader, Allergens Control and Food Defense
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Specified quality requirements of raw materials with suppliers.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Determined quality department standards, practices, and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Evaluated audit findings to implement appropriate corrective actions.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Quality Control Officer
Pepsi Cola, Riaz bottlers
Lahore
08.2008 - 06.2011
- Responsible for all incoming raw and packaging materials quality assurance, testing and inspection
- Responsible for Quality testing of prepared batch of CSD, Non CSD & simple syrup to ensure quality of finished product as per standard
- Experienced in water analytical testing
- Experienced in online analytical testing and sensory evaluation of finished beverages
- CSD and Non-CSD
- Experienced in lab chemicals solutions preparation.
- Documented inspection results by completing logs.
- Approved incoming materials by confirming specifications and taking measurement tests.
- specifications and regulations.
- Created and maintained several databases to track statistical data.
- Coached and mentored junior employees.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
Education
Master of Science - TQM, STRETEGIC MANAGEMANT, BUSINESS DEVELOPMENT
MINHAJ UNIVERSITY
LAHORE, PAKISTAN 06.2012 - 02.2014
Master of Science - ENVIRONEMNTAL MANAGEMANT
NCBA&E
LAHORE, PAKISTAN 05.2008 - 12.2010
MBA - MARKETING
AL-KHAIR UNIVERSITY
AZAD KASHMIR, PAKISTAN 03.2008 - 11.2010
Bachelor of Arts - Science Education
PUNJAB UNIVERSTIY
LAHORE, PAKISTAN 07.2006 - 10.2008
Skills
EnglishUrduFood MicrobiologyQuality Assurance ManagementHACCP, GMP, GAP, TQMISO 22000Food safety and nutritionFood processingPreservative techniques for fruits and vegetablesResearchDevelopment of a good working aptitudeFoods and BeveragesAbility to work continuously under difficult conditionsStrong leadership qualities, coordination and high level of responsibilityAbility to handle multiple assignments simultaneously
Good interpersonal communication negotiation skills
COMPUTER EXPERTIESMS Word/ Power PointWindows XPInternet E-mail operations
ExcelWell versed with MS Office, Business intelligence software (Oracle, ERP, FGI)
Staff education training
Cash Handling
Planning and Coordination
Complaint resolution
Key performance indicators
Safety processes and procedures
Problem-Solving
Interpersonal Communication
Certification
Grade A
Timeline
Al-Rehman Transport Private Limited
09.2019 - Current
QA-Chemist
Coca Cola Beverages CCI Lahore
05.2019 - 10.2019
Production Manager
ARZAQ WATER
04.2018 - 06.2018
Quality Control Executive
Pepsi Cola, Riaz Bottlers (PVT LTD)
02.2013 - 04.2018
Master of Science - TQM, STRETEGIC MANAGEMANT, BUSINESS DEVELOPMENT
MINHAJ UNIVERSITY
06.2012 - 02.2014
Quality Assurance Executive
Pepsi-Co, Pepsi Cola
06.2011 - 02.2013
Quality Control Officer
Pepsi Cola, Riaz bottlers
08.2008 - 06.2011
Master of Science - ENVIRONEMNTAL MANAGEMANT
NCBA&E
05.2008 - 12.2010
MBA - MARKETING
AL-KHAIR UNIVERSITY
03.2008 - 11.2010
Bachelor of Arts - Science Education
PUNJAB UNIVERSTIY
07.2006 - 10.2008